B. Vidhya
IT Support
Singapore
Summary
Professional Summary
Results-driven Team Lead with 3+ years of experience in Desktop Operations, Application Support, and Infrastructure Solutions. Expertise in troubleshooting hardware/software, ensuring high system availability, and collaborating with stakeholders to deliver secure, resilient IT solutions. Experience working with The Singapore Civil Defence Force (SCDF) and Government Hospitals (NGEMR – Next Generation Electronic Medical Records). Recognized for driving process improvements and optimizing IT operations to align with company objectives.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Desktop Support Engineer (L2) (SCDF)
NCS Pte Ltd
08.2024 - Current
- Client: -The Singapore Civil Defence Force (SCDF)
- Team Lead, assistant, support manager, I have four teams directly reporting to me
- Ensure day-to-day operations, and brief new engineers' on-site orientation and support
- Work with client to reach service level target
- Attend daily internal briefing with manager and teams
- To discuss and suggestions to help improve daily operations
- Update and track service levels on a daily and weekly basis
- Provide 2nd level response coming from Service desk and visit customer site
- Work onsite in the client's office and troubleshoot client's hardware and software issues
- Install and maintain hardware and computer peripherals and software and hardware installation for laptops / Desktop
- Install and upgrade operating systems and computer software including desktop PC windows patching
- Support End users queries on Network connectivity, office application issues and login issues
- Support for premium users (VVIP)
Desktop Support Engineer (L2) (SCDF)
PCCW Solutions Insys Pte. Ltd. (U3 Infotech Pte Ltd)
02.2023 - 08.2024
- Project Name: - Singapore Government offices & Hospital NGEMR (Next Generation Electronic Medical Records)
- Provide excellent customer service
- Provide IT technical onsite support for end user services problem which includes identification
- Diagnosis, rectification and escalation
- Support on desktops, notebooks, printers, scanners hardware components
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft
- Application that are found in the Desktop PCs and Notebook PCs
- Examples of such software are
- Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS
- Outlook Express, etc
- Installation of bank access and in-house applications and Printer Maintenance
- Provide support for queries, escalation, problem determination, resolution and MAC - move, add and
- Change
- Take on and resolve complex calls or tasks the other engineers could not resolve
- Responsible for learning and working independently
- Responsible for providing excellent support and timely service
Desktop Support Engineer (NGEMR)
CTC Global Pte Ltd
01.2022 - 02.2023
Desktop Support Engineer
Skylark Infotech Pte Ltd
04.2021 - 12.2021
Education
SDip - DTSC
Singapore Polytechnic
B.E. - ECE
Anna University
Dip - LWTech
RJP Infotek Pvt Ltd
Skills
- Arduino
- Programming in C
- Programming in C
- JavaScript
- Windows Server Configuration
- Windows Server Troubleshooting
- Network Configuration
- Network Troubleshooting
- Software Installation
- Software Setup
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Areas Of Interest
- Smart city system design
- Cloud computing
- Networking
- Mobile application development
- Digital Electronics
Current Employment Role
The Singapore Civil Defence Force (SCDF), Team Lead, assistant, support manager, I have four teams directly reporting to me., Ensure day-to-day operations, and brief new engineers' on-site orientation and support., Work with client to reach service level target., Attend daily internal briefing with manager and teams., Discuss and suggest improvements for daily operations., Update and track service levels on a daily and weekly basis., Provide 2nd level response coming from Service desk and visit customer site., Work onsite in the client's office and troubleshoot client's hardware and software issues., Install and maintain hardware and computer peripherals and software and hardware installation for laptops/Desktop., Install and upgrade operating systems and computer software including desktop PC windows patching., Support End users queries on Network connectivity, office application issues and login issues., Support for premium users (VVIP)
Previous Employment Role
Singapore Government offices & Hospital NGEMR (Next Generation Electronic Medical Records), Provide excellent customer service., Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation., Support on desktops, notebooks, printers, scanners hardware components., Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications., Installation of bank access and in-house applications and Printer Maintenance., Provide support for queries, escalation, problem determination, resolution and MAC - move, add and change., Take on and resolve complex calls or tasks the other engineers could not resolve., Responsible for learning and working independently., Responsible for providing excellent support and timely service.
Resident Status
Singapore LTVP / XXXXX050X
Mom Work Pass
Eligible to apply for LOC
Disclaimer
I hereby declare that the details specified above are true to best of my knowledge and belief.
Personal Information
- Expected Salary: S $ 4,000 (Negotiable)
- Date of Birth: 12/14/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Desktop Support Engineer (L2) (SCDF)
NCS Pte Ltd
08.2024 - Current
Desktop Support Engineer (L2) (SCDF)
PCCW Solutions Insys Pte. Ltd. (U3 Infotech Pte Ltd)
02.2023 - 08.2024
Desktop Support Engineer (NGEMR)
CTC Global Pte Ltd
01.2022 - 02.2023
Desktop Support Engineer
Skylark Infotech Pte Ltd
04.2021 - 12.2021
B.E. - ECE
Anna University
Dip - LWTech
RJP Infotek Pvt Ltd
SDip - DTSC
Singapore Polytechnic
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