Azzanizam Bin Arif
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Extensive experience in telecommunications and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. A team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Senior Technical Support Executive
International Pte Ltd
11.2020 - Current
- Responded to customer inquiries and provided technical assistance over phone / email / chat.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Singapore and Malaysia
- Translated complex technical issues into digestible language for non-technical users.
- Identified potential sales and cross-selling opportunities and informed sales team.
Senior Customer Service Representative
TDCX
10.2017 - 11.2020
- KrisFlyer Membership Service (KFCC) for Singapore Airlines
- Contact Centre (Flight Booking / Reservation)
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Processed, scheduled and executed customer e-ticket for new and established customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- In August 2020 seconded to ACRA project to assist with RORC and Annual Return along with other related enquiries on Bizfile.
Customer Service Officer
SATS
12.2010 - 09.2017
- Check in Premier passengers according to their flight booking (multi-system DSC trained / reservation , Altea Amedeus)
- Passengers will have the smooth yet memorable experience at Changi Airport
- Cater to the needs of the passengers (e.g Last minute meal request, late-check in, special needs such as wheelchair assistance, change of seats)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Assistant
IKEA
01.2006 - 01.2010
- Help customers with their packing list
- Do stock ordering from warehouse and top up at shelving
- Return unclaimed and rejected goods back to stock
- Perform stock checking diligently.
Store Admin
IRAS
01.2005 - 01.2006
- Replenish inventory (folders, envelopes, appendixes)
- Perform stock taking monthly
Education
Higher Nitec - Mechatronics Engineering
Institute of Technical Education
2005
Cambridge General Certificate of -
O level -
Serangoon Garden Secondary School
Skills
- Proficient in MicroStation, AutoCad , Microsoft Words, Powerpoint and Excel
- Certificate of Commendation in Outstanding and Exceptional Service by SATS Passenger Service (3Q2013 & 4Q2015)
- Gold Award in Excellent service award 2023 (EXSA)
- Silver Award in Excellent service award 2022(EXSA)
- Customer Satisfaction
- MS Outlook
- Customer Service Expertise
- Desktop Support
- Staff Training
- Call Center Operations
- Complaint Resolution
- Team Support
- Resolve Technical Problems
Timeline
Senior Technical Support Executive
International Pte Ltd
11.2020 - Current
Senior Customer Service Representative
TDCX
10.2017 - 11.2020
Customer Service Officer
SATS
12.2010 - 09.2017
Sales Assistant
IKEA
01.2006 - 01.2010
Store Admin
IRAS
01.2005 - 01.2006
Higher Nitec - Mechatronics Engineering
Institute of Technical Education
Cambridge General Certificate of -
O level -
Serangoon Garden Secondary School
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