NUR AZURA BTE SANUSI
Singapore
Summary
Dedicated Data Center Operator experience in managing and maintaining critical infrastructure environments.
Possessing a strong background in Data Center operations, excel in ensuring the seamless delivery, installation, and security of Data Center facilities.
With a proactive approach, Initiated prompt actions for tasks, facilitate smooth handovers between shifts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Centre Engineer
NCS Pte Ltd (Singtel)
7 2023 - Current
- Onsite support for delivery, installation, site preparation and security of new data center.
- Batch jobs processing including backups (e.g., monitor, and handle job according to work instructions).
- Servers health checks (Amber/Red lights)
- Floor walks
- Initiate prompt actions for tasks indicated on checklists
- Ensure proper hand-over to next shift team member
- Provide support for incident management
- Closing incident tickets
- Respond promptly to incident and escalation
- Provide assistance in remote management and troubleshooting
- Manage DC inventory list
- Perform general housekeeping
- Answer calls in professional and courteous manner
- Any other duties/ tasks that may be assigned by Ops supervisor/ DC Ops Lead
Desktop Support Engineer (Contract)
ITCAN
11 2022 - 4 2023
- Deployment of desktops/laptops and installing software to set up work stations for employees
- Installed new or upgraded software and coordinated installation and follow-up with user to achieve client satisfaction
- Providing remotely support
- Any other ad-hoc duties as assigned or required
IT Support Engineer (Internship)
CTC Global Pte Ltd
06.2017 - 09.2017
- Alexandra Hospital, SG
- Cloning of laptops/desktops
- Doing site survey for users to replace notebooks
- Asset transferring
- Preparing notebooks and desktops for deployment
- Performed scheduled service work, installations, testing and repairs
- Maintained service schedule for software and hardware
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Documented support interactions for future reference.
Salesperson (Part-Time)
Rodalink Bicycle , SG
05.2015 - 02.2017
- Providing regular and accurate sales updates to customers
- Providing details and enquiries phone calls to customers
- Assist customers with trying on bikes (size of bike), clothes (finding appropriate sizes)
- Maintain daily housekeeping
- Helped customers complete purchases, locate items and join reward programs
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Issued receipts and processed refunds, credits or exchanges
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Greeted customers and helped with product questions, selections and purchases
- Informed customers of current store promotions to encourage additional sales purchases.
Laboratory Assistant(Part-Time)
NK Ingredients Pte Ltd
11.2016 - 12.2016
- Maintain daily housekeeping
- Packing of lanolin wax
- Cleaned and sterilized tools and equipment to maximize purity of specimens
- Performed testing and quality control using approved laboratory procedures and instrumentation
Service Crew Member
Macdonald's THDB
05.2012 - 12.2012
- Maintain highest quality, consistent product standards
- Assist managers in store operations
- Maintain & managed POS/Cashier in most efficient
- Delivering exceptional customer service
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Kept all prep areas clean by sweeping, mopping and washing down counters
- Cooked, prepared and bagged food for customers
- Greeted customers promptly and took orders to keep flow of traffic moving
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Operated cash registers and POS systems, handling over $500 in cash daily
Education
Diploma - Electronics And Computer Engineering
Ngee Ann Polytechnic
05.2022
HIGHER NITEC - Information Technology
ITE College West
Choa Chu Kang02.2018
NITEC - Cloud Computing, Technology
ITE College West
Choa Chu Kang02.2015
Regent Secondary School
Choa Chu KangSkills
- Technical Skills
- Remote Technical Support
- User Support and Troubleshooting
- Application Installation
- Microsoft Office
Certification
- MOE NT Elective CAT A in Grooming and Poise in February 2012.
- Project Management Skills (WDA) in January 2014.
- Service Star Award in 2014.
- NYAA-GAHA Integration Project in 2014.
- Overseas Student Exchange Programme in 2014.
- Cisco Certified Entry Networking Technician in 2015.
- Joint ITE-Oracle Certificate in Essentials of Java Programming in December 2015.
- Service Star Award 2015.
- Good Neighbors Project in 2015.
- MoneyMinded Programme in 2016.
- Presentation Skills in 2017.
- Internship Programme, CTC Global Pte Ltd in 2017.
- IC3 Digital Literacy Certification
- Computer Fundamentals, October 2016 Microsoft Technology Associate
- Networking Fundamentals, November 2014
- Windows® Operating System Fundamentals, November 2014
- Cisco Networking Academy
- v CCNA Routing and Switching: Introduction to Network, Routing and Switching Essentials, October 2015
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Information
Ending contract in 3rd July 2024.
Availability only after July.
Timeline
IT Support Engineer (Internship)
CTC Global Pte Ltd
06.2017 - 09.2017
Laboratory Assistant(Part-Time)
NK Ingredients Pte Ltd
11.2016 - 12.2016
Salesperson (Part-Time)
Rodalink Bicycle , SG
05.2015 - 02.2017
Service Crew Member
Macdonald's THDB
05.2012 - 12.2012
Data Centre Engineer
NCS Pte Ltd (Singtel)
7 2023 - Current
Desktop Support Engineer (Contract)
ITCAN
11 2022 - 4 2023
Diploma - Electronics And Computer Engineering
Ngee Ann Polytechnic
HIGHER NITEC - Information Technology
ITE College West
NITEC - Cloud Computing, Technology
ITE College West
Regent Secondary School
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