Azriyan Roslan
Summary
Professional hospitality expert with strong foundation in delivering seamless guest services and resolving issues promptly. Known for reliability and adaptability, contributing effectively to team goals. Skilled in conflict resolution and customer engagement, ensuring high satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Guest Relations Agent
Mariott Tang Plaza Hotel
10.2022 - 04.2023
- Handled check-in and check-outs efficiently with the ability to upsell rooms and hotel features, providing all classes of guests with special recognition and treatment
- Ran the executive lounge as the main Bartender together with said duties
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
- Proactively communicated with guests to anticipate needs and offer assistance in advance.
- Utilized customer relationship management software effectively, ensuring accurate record-keeping of guest information for future stays.
- Provided personalized recommendations for local attractions and dining options, enhancing guests'' overall experience.
Guest Relations Agent
The Clan Hotel
06.2022 - 08.2022
- Multitasked to run the concierge and bellman desk efficiently, ensuring guests receive their luggage and taxis or limousines in time
- Addressed guest’s concerns regarding directions and tourist attractions in Singapore
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Higher Nitec - hospitality operations
ITE College West
Singapore03.2023
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Opera PMS
- VIP guest handling
- Concierge services
- Transportation arrangements
- Baggage assistance
- Customer service
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
Languages
English
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Guest Relations Agent
Mariott Tang Plaza Hotel
10.2022 - 04.2023
Guest Relations Agent
The Clan Hotel
06.2022 - 08.2022
Higher Nitec - hospitality operations
ITE College West
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