AZMI BIN OTMAN

Managed the overall day to day base operations and P&L

• Maximized business unit financial performance with a focus on revenue growth and operating income
• Developed and Managed strategies to increase the financial performance of the business unit with an emphasis on equipment & employee utilization
• Worked with other business unit managers in other location to ensure area wide equipment utilization is maximized
• Coordinated regular sales calls to potential and key customers
• Functioned as focal points for country’s technical support
• Identified and developed business opportunities with other business units and/or technologies
• Liaised with other parties in order to communicate regional requirements and hence influence future product developments Managed competency program for th business unit employees
• Pro-actively promote and demonstrate best in class performance and behaviors to attain operational excellence
• Solicit historic performance date from client and translate these into marketing information
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Raised property accuracy and accountability by creating new automated tracking method.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented quality control systems to boost overall product consistency and reliability.
• Analyzed and reported on key performance metrics to senior management.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Implemented sustainability initiatives, reducing environmental impact.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Key Account Manager will support clients in Asia Pacific with main focus on Malaysia
• Combination of technical knowledge with individual sales skills and experience is required for this position
• Key clients will be procurement, technical and operational staff predominantly from Oil & Gas operator companies
• Manage delivery process including co-ordination of sales project and preparation of invoice documentation
• Aim for new sales
• Travel and visit clients who could benefit from Archer products and services in Malaysia and surrounding countries, while establishing high service excellence with client and maintain relationship
• Maintain and record client contact data and sales activities in defined company system
• Active and proactive work with clients, solving client problems, recommend smarter solutions including customization, look for new sales opportunities
• Lead in tender / RFQ preparation by providing the technical and commercial proposal for customer
• Be the company representative and ensure networking by supporting marketing with attending trade shows, conferences and other marketing events
• Making technical presentations and demonstrate / present to client how a product or solution will meet client needs and expectations
• Prepare weekly status report on Purchase Order, Statement of Works and invoicing for ongoing projects
• Liaise with Finance team to ensure collection from client to meet targeted DSO
• Liaise and share knowledge and experience with other team members of the technical sales and other product/technical experts
• Required to go offshore to support or learning / familiarization of operations
• Prepare weekly technical sales report for management
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Developed customized account plans for clients to help them achieve their business goals.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Streamlined internal processes for better efficiency in account management tasks.
• Improved overall team productivity by implementing best practices in organization and time management.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
• Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
• Boosted client retention by developing and implementing comprehensive account management strategy.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Enhanced client engagement through regular newsletters and updates on product developments and industry news.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Coordinated with product development teams to relay client feedback, influencing future product enhancements.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
• Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
• Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
• Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Streamlined account management processes, reducing response times and improving client service quality.
• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Achieved or exceeded company-defined sales quotas.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Responsible for work from receiving a customer Purchase Order to deliver according to all specifications and T&C of the purchase order
• Prepare and follow up budgets and forecasting to ensure inventories for spare parts and equipment to maintain sufficient inventory to cover Malaysia, Brunei, Thailand operations and growth
• Responsible to ensure efficient manning and personnel utilization in organization
• Manage department to ensure performance, motivation and development of employees
• Ensure that key positions in the operations department are staffed with the caliber of people who are motivated to meet the challenges set them
• Manage operational aspects and ensure equipment inventory and spare part availability to cover all current contracts, ensure that services are invoiced fully and timely in accordance with these contracts
• Maintain cooperation and communication between various Oiltools locations, both in Malaysia, Brunei, Thailand and internationally to maximize equipment utilization, business opportunities, efficiencies and best practice transferred
• Assist customers and internal departments in preparation of technical material, tenders, quotes and instructions as required
• Ensure operational procedures, QA templates and QCP’s are maintained, and lessons learned implemented for continues improvement of operational performance and safety
• Ensure operational incidents are investigated in a timely manner to find root causes and corrective actions, ensure implementation of corrective action raised in Synergy within the area of responsibility

• Sales Lead is responsible to develop and implement technical sales process and strategies from start to end
• Perform leadership role to a team of highly skilled Technical Sales Engineers, Technical Specialists
• To plan and provide technical support to operations in region
• Take full ownership of operations, budget and revenue; develop budgets and forecasts, business plans and sales strategy for Malaysia and surrounding countries to ensure attainment of company set sales and delivery goals, budget and profitability
• Provide technical support and service to Archer operations in region
• Maintain cooperation and communication between various Oiltools locations, both in Malaysia, Thailand, Brunei and internationally to maximize equipment utilization, business opportunities, efficiencies and best practice transferred
• Resource utilization and cost control
• Team leadership including recruitment, performance management, motivation and training & development
• Establish and maintain relevant KPls and follow up with APD
• Develop and implement of marketing plans and activities for territory
• Identify market drivers and market share including customer requirements and their work scope
• Ensure records are maintained in appropriate ERP/CRM systems
• Manage and support technical and commercial proposal and tender process
• Understand and communicate Archer Oiltools proprietary technology and tools operations
• Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.

• Responsible as company representative for all sales and operation in Malaysia
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Built diverse and consistent sales portfolio.
• Recorded accurate and efficient records in customer database.
• Achieved or exceeded company-defined sales quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Built relationships with customers and community to promote long term business growth.
• Achieved and exceeded monthly and annual sales targets.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Developed successful strategies for identifying and converting prospective clients to long-term customers.

• Company Overview: Baker Hughes, a GE company
• Responsibility for overall Business Development for Baker Hughes Completion and Wellbore Intervention (CWI)
• Functioned as Technical and Sales focal point for customer in Brunei and all CWI product and services
• CWI Operation in Brunei: WBl - Wellbore Intervention (Fishing, Wellbore Clean-up, Remedial and Stimulation), WBC - Wellbore Construction (Cased Hole Completion, Open Hole Completion, Sand Control, Liner Hanger/Packer)
• Specialized in Liner Hanger design inclusive of: Details Service Design/Running procedure
• Perform Simulation i.e., Torque and Drag calculation for all wells
• Involve from start to finish for Liner Hanger operation and on standby as Technical Support during Liner Hanger operation
• Functioned as BSP's Menang Engineer (Technical Support Engineer) for Provision of Liner Hangers and Associated Services with BSP
• Identify opportunities and help develop strategies for market penetration for BHI's product and services
• Account Manager for TOTAL Brunei for Liner Hanger operation
• Involved in Liner Hanger design for Total HPHT project named MLJ3
• Functioned as Coordinator for Liner Hanger operation for Total
• Support and lead proposal and contracting through BHI tender management for current contract and future potential contract
• Promote engagement and collaboration of sales and operations across the organization with the account
• Build and maintenance strong working relationship with key customer in Brunei especially Brunei Shell Petroleum Drive project schedules and tasks required to meet the project deadline
• Baker Hughes, a GE company

• Responsible for the overall day to day base operations
• Responsible for maximize business unit financial performance with a focus on revenue growth and operating income
• Develop and manage strategies to increase the financial performance of the business unit with an emphasis on equipment & employee utilization
• Work with other business unit managers in other location to ensure area wide equipment utilization is maximized
• Make and coordinate regular sales calls to potential and key customers
• Act as the focal points for country’s technical support
• Develop strategies and manage the introduction of new technologies to the market
• Identify and develop business opportunities with other business units and/or technologies
• Represent Weatherford at key industry and client forums
• Liaise with other parties in order to communicate regional requirements and hence influence future product developments
• Manage the competency program for the business unit employees
• Pro-actively promote and demonstrate best in class performance and behaviors to attain operational excellence
• Solicit historic performance date from client and translate these into marketing information
• Ensure appropriate technical and marketing information is available to the company

• Main task is to ensure smooth day-to-day operation (equipment and personnel movement) on DRT both offshore and onshore
• Worked as company representative for Shell (SSB/SSPC) for Drilling Rental Tools Services (DRT) and Wellbore Clean-up Tools contract with Shell

• Involved in preparation, design and execute the job for VersaFlex Liner Hanger covering South East Asia
• Ran first VersaFlex Expandable Liner Hanger for PETRONAS Carigali
• Ran world first combination of ESlPC and VersaFlex Liner Hanger for KNOC in Vietnam

• Main task is to ensure smooth day-to-day operation (equipment and personnel movement) on TRS both offshore and onshore
• Worked as company representative for Shell (SSB/SSPC) for Tubular Running Services (TRS) contract with Shell
• Worked closely with Shell Contract Holder on contractual issue
• Functioned as Assistance Operation Manager and assist other product lines such as Drilling with Casing (DwC) and Cementing Product
• Assist Base Supervisor/Manager on day-to-day operation, planning and coordinating offshore personnel for PETRONAS and MOC (Murphy Oil Company) operation

• Worked as JAM Technician and Tong operator on offshore drilling rig