Azmi Bin Mohamad

A Project Officer in Logistics is responsible for coordinating and supporting the planning, execution, and delivery of logistics projects.

Key Responsibilities

• Project Coordination: Assist in planning, organizing, and coordinating logistics projects from start to finish.
• Communication: Liaise with stakeholders, including internal teams, vendors, and clients, to ensure smooth project execution.
• Project Documentation: Maintain accurate and up-to-date project records, reports, and documentation.
• Risk Management: Identify, assess, and mitigate potential risks and issues that may impact project timelines or budgets.
• Budgeting and Cost Management: Assist in managing project budgets, tracking expenses, and ensuring cost-effectiveness.
• Logistics Operations: Coordinate with logistics teams to ensure efficient and effective delivery of goods and services.
• Problem-Solving: Troubleshoot and resolve project-related issues, escalating to senior management as needed.

Secondary Responsibilities

• Data Analysis: Analyze logistics data to identify trends, optimize processes, and improve project outcomes.
• Process Improvement: Recommend and implement process improvements to increase efficiency and reduce costs.
• Training and Development: Participate in training and development programs to enhance logistics knowledge and skills.
• Compliance and Governance: Ensure compliance with relevant laws, regulations, and company policies.

Performance Metrics

• Project Timelines: Meet project deadlines and milestones.
• Budget Adherence: Manage project budgets effectively, minimizing cost overruns.
• Stakeholder Satisfaction: Ensure high levels of satisfaction among stakeholders, including internal teams, vendors, and clients.
• Process Improvements: Implement process improvements that increase efficiency and reduce costs.
• Partnered with project team members to identify and quickly address problems.
• Gathered and organized supporting materials for meetings and project updates.
• Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
• Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
• Coordinated numerous small- and large-scale projects to meet client requirements.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Source for sales opportunity for Time Critical Solutions within the respective region/country market
• Develop and maintain a customer database
• Make sales calls to new and existing clients
• Acquire new clients; MNC & SME
• Develop and conduct presentations of company products and services to current and potential clients
• Maintain sales activity records and prepare sales reports
• Follow up on sales activity
• Participate in sales activity
• Support global time critical operation; email inquiries, quotation, partner/agent’s engagement, shipment monitoring
• Ensure customer satisfaction and good client relationships
• Routine standby support during night/weekends/public holidays
• Supporting administrative duties; billing, maintaining of documentation, financial records etc
• Position Level: Senior Executive
• Specialization: Logistics / Management / TCS
• Industry: Transportation / Logistics

• Monitoring the department of customer service on “Daily Operation Responsible” included daily follow up on order request from customer
• Accomplishes customer service objectives by scheduling, coaching, counseling and disciplining employees; communicating job expectations; planning, monitoring and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing customer service information and recommendations to sales Dept to reviews; preparing and completing action plans;
• Implementing productivity, quality and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Determines customer service requirements by maintaining contact with customers
• Improves customer service quality results by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and implementing changes
• Handling customer escalations and all customer relations issues
• Building loyal and professional relationships with customers
• Assessing the customer service department’s operational performance against set targets

• To manage handing of keys to purchaser
• To receive customers complaint via walk-in, phone on daily basis including weekend
• To identify and analyze case before appointment
• To attend customers on site for inspection
• To fill up PDF form after inspection including taking photos and other related matters
• To submit PDF form to defect / township after discussion with superior
• To ensure preparation of acknowledgement letter to customers
• To ensure data is recorded and follow up with defect on weekly basis
• To ensure receive of completion memo from defect unit / township within30 days
• To perform joint inspection with defect unit upon completion of rectification job
• To ensure preparation of completion letter to customer
• To ensure filing and compiling documents for record and audit purpose
• To prepare monthly Defect Rectification Report
• To prepare quarterly Defect Report for Risk Management
• To prepare Memo on special request by purchaser to defect unit
• To assist in Front Office matters when required
• To assist PR jobs if required
• To take instructions and assignments by superior from time to time and as and when required

• Receive booking from Customer Service (CS) Manager or customers
• Able to execute the delivery meeting customers objectives without error and mistake, strictly adhere to customers SOP
• Provide good communication to customers and internal division bookings and ensure reporting to CS manager for any critical matter or failure cases or disputed / delayed cases
• Opening and closing job file with on time for submission to billing department
• Ensure individual job task is being fulfilled in term on delivery time and cargo safety
• Good self-disciplinary in all job matter to demonstrate a good culture in CS Department
• Provide clear instruction to Operation/Trucking department, vendors & customers for all bookings and do follow up closely to ensure a quality of performance
• Receive customer feedback and discuss with CS manager for good action plan to improve customer service
• Monitor closely for all shipments and update to related parties until shipment arrived POD
• Resolve and handle customer complain
• Handle project shipment, OOG cargo or abnormal cargo use land transport
• Liaise with government agency for related job

• Coordinate the customer delivery requirement
• Assist haulage and transport coordinator in the planning of export and import shipments
• Checking available for ship space of container
• Prepare sailing schedule and booking confirmation
• Follow up updated contract and rate service

• Responsible of daily shipment coordination including the incoming shipment and all logistic operations, process improvement for higher efficiency
• Good knowledge and capable of handling shipping documentation export and import clearance, common freight and logistic procedures
• Coordinate with fleet departments, customers and shipping forwarders for smooth operation flow
• Coordinate the customer delivery requirement
• Assist haulage and transport coordinator in the planning of export and import shipments
• Liaise with customer, on the booking of shipment
• Follow-up with shippers, liners and the booking party on the arrangement
• Excellent in comprehension of custom procedure
• Prepare and update daily, weekly and monthly reports
• Liaise with Haulage / Warehouse / Planning / Billing to ensure the smooth handling of shipment