Summary
Overview
Work History
Education
Skills
Languages
Leadershiproles
Hobbies and Interests
Certificationsawards
Travel and music
Work Preference
Timeline
AdministrativeAssistant
Azman Bin Osman

Azman Bin Osman

Singapore

Summary

Results-driven professional with 25 years of experience in hospitality, possessing a Diploma in Leadership and People Management. Proven track record of effectively managing teams, enhancing customer satisfaction, and driving business growth.

Overview

26
26
years of professional experience

Work History

President, Attraction Resorts Entertainment Union

NTUC Union
01.2023 - Current
  • Successfully negotiated collective bargaining agreements, securing benefits for 5,000 union members
  • Developed and implemented training programs, enhancing union members' skills by 25%
  • Fostered strong relationships with management, resolving 90% of disputes through constructive dialogue
  • Led union delegations to international conferences, promoting industry best practices

Associate Officer

Gardens by the Bay
01.2015 - Current
  • Manage daily operations across multiple departments, ensuring seamless customer experience for over 2 million visitors annually
  • Lead cross-functional teams of up to 20 staff members to achieve business objectives, resulting in 95% customer satisfaction ratings
  • Develop and implement customer service training programs, resulting in: 25% increase in customer satisfaction ratings (2018-2020), 30% reduction in customer complaints (2019-2020)
  • Collaborate with management to develop and execute strategic plans, achieving: 15% increase in revenue growth (2016-2018), 20% improvement in operational efficiency (2017-2019)
  • Awarded 'Excellent Service Award' by Gardens by the Bay (2018)
  • Recognized as 'Team Leader of the Year' by Gardens by the Bay (2019)

Front Office Manager

Crescendas Group
01.2010 - 01.2015
  • Supervised and mentored a team of 15 front office staff, improving employee satisfaction by 40% (2012-2014)
  • Coordinated over 50 events, conferences, and special projects annually, with 95% client satisfaction rate
  • Developed and maintained strong relationships with clients and stakeholders, resulting in: 25% increase in repeat business (2011-2013), 30% growth in new business acquisitions (2012-2014)

Front Office Manager

Hartawan Holding
01.2008 - 01.2009
  • Managed front desk operations for a 200-room hotel, ensuring 95% average occupancy rate
  • Trained and developed a team of 10 front office staff, improving customer satisfaction ratings by 20% (2008-2009)
  • Implemented efficient check-in/check-out processes, reducing wait times by 30%
  • Coordinated with housekeeping and F&B departments to ensure seamless service delivery
  • Achieved 90%+ guest satisfaction ratings on front desk services (2009)
  • Reduced front desk errors by 25% through process improvements (2008)

Embarkation Executive Fleet

Star Cruise Pte Ltd
01.1999 - 01.2007
  • Coordinated embarkation and disembarkation processes for up to 2,000 passengers per cruise
  • Ensured 100% compliance with international safety and security regulations (ISM/ISPS)
  • Collaborated with shipboard and shore-based teams to minimize delays and improve efficiency
  • Trained and supervised embarkation staff to achieve high-quality service standards
  • Achieved zero safety and security incidents during embarkation/disembarkation operations (2002-2007)
  • Improved embarkation processing time by 30% through process re-engineering (2004)
  • Consistently exceeded customer satisfaction targets (95%+)

Education

Diploma - Leadership and People Management

Singapore Service Quality
09-2018

Skills

  • Strategic Leadership
  • Collective Bargaining and Negotiation
  • Team Management and Development
  • Customer Service Excellence
  • Operational Efficiency
  • Event Planning and Management
  • Effective Communication and Interpersonal Skills

Languages

English
Malay (Bahasa Malaysia)

Leadershiproles

President, Attraction Resorts Entertainment Union, NTUC Union, 01/01/23, Present, Successfully negotiated collective bargaining agreements, securing benefits for 5,000 union members, Developed and implemented training programs, enhancing union members' skills by 25%, Fostered strong relationships with management, resolving 90% of disputes through constructive dialogue, Led union delegations to international conferences, promoting industry best practices

Hobbies and Interests

  • Soccer: Passionate player and enthusiast, following local and international leagues
  • Travel: Exploring new cultures, meeting people, and experiencing life's diversity
  • Music: Enjoying various genres, from classical to contemporary, relaxing and inspiring

Certificationsawards

  • Certified Cruise Industry Executive (CCIE), Cruise Lines International Association (CLIA)
  • Star Cruise Pte Ltd's 'Safety Excellence Award', 2006

Travel and music

"As a seasoned traveler, I've had the privilege of exploring 20 countries worldwide, broadening my horizons and fostering a deeper appreciation for diverse cultures. Music is another passion of mine, and I enjoy singing in my free time, finding joy and relaxation in the harmony of melody and lyrics."

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsPaid sick leaveHealthcare benefits

Timeline

President, Attraction Resorts Entertainment Union

NTUC Union
01.2023 - Current

Associate Officer

Gardens by the Bay
01.2015 - Current

Front Office Manager

Crescendas Group
01.2010 - 01.2015

Front Office Manager

Hartawan Holding
01.2008 - 01.2009

Embarkation Executive Fleet

Star Cruise Pte Ltd
01.1999 - 01.2007

Diploma - Leadership and People Management

Singapore Service Quality

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Azman Bin Osman