Results-driven professional with 25 years of experience in hospitality, possessing a Diploma in Leadership and People Management. Proven track record of effectively managing teams, enhancing customer satisfaction, and driving business growth. Seasoned administrative professional with robust background in operational management and support. Known for fostering collaborative environments and driving team success. Reliable and adaptable, equipped with strong organizational and communication skills valued by employers. Experienced with administrative operations and project management. Utilizes strong organizational skills to streamline processes and improve efficiency. Knowledge of effective communication techniques to enhance team collaboration and support organizational objectives.
Hi, I’m
Azman Bin Osman
Singapore
Summary
Overview
27
years of professional experience
Work History
NTUC Club
Management Council
07.2025 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
NTUC Union
President, Attraction Resorts Entertainment Union
01.2023 - Current
Job overview
- Successfully negotiated collective bargaining agreements, securing benefits for 14000 union members
- Developed and implemented training programs, enhancing union members' skills by 25%
- Fostered strong relationships with management, resolving 90% of disputes through constructive dialogue
- Led union delegations to international conferences, promoting industry best practices
Gardens by the Bay
Associate Officer
01.2015 - Current
Job overview
- Manage daily operations across multiple departments, ensuring seamless customer experience for over 2 million visitors annually
- Lead cross-functional teams of up to 20 staff members to achieve business objectives, resulting in 95% customer satisfaction ratings
- Develop and implement customer service training programs, resulting in: 25% increase in customer satisfaction ratings (2018-2020), 30% reduction in customer complaints (2019-2020)
- Collaborate with management to develop and execute strategic plans, achieving: 15% increase in revenue growth (2016-2018), 20% improvement in operational efficiency (2017-2019)
- Awarded 'Excellent Service Award' by Gardens by the Bay (2018)
- Recognized as 'Team Leader of the Year' by Gardens by the Bay (2019)
Crescendas Group
Front Office Manager
01.2010 - 01.2015
Job overview
- Supervised and mentored a team of 15 front office staff, improving employee satisfaction by 40% (2012-2014)
- Coordinated over 50 events, conferences, and special projects annually, with 95% client satisfaction rate
- Developed and maintained strong relationships with clients and stakeholders, resulting in: 25% increase in repeat business (2011-2013), 30% growth in new business acquisitions (2012-2014)
Hartawan Holding
Front Office Manager
01.2008 - 01.2009
Job overview
- Managed front desk operations for a 200-room hotel, ensuring 95% average occupancy rate
- Trained and developed a team of 10 front office staff, improving customer satisfaction ratings by 20% (2008-2009)
- Implemented efficient check-in/check-out processes, reducing wait times by 30%
- Coordinated with housekeeping and F&B departments to ensure seamless service delivery
- Achieved 90%+ guest satisfaction ratings on front desk services (2009)
- Reduced front desk errors by 25% through process improvements (2008)
Star Cruise Pte Ltd
Embarkation Executive Fleet
01.1999 - 01.2007
Job overview
- Coordinated embarkation and disembarkation processes for up to 2,000 passengers per cruise
- Ensured 100% compliance with international safety and security regulations (ISM/ISPS)
- Collaborated with shipboard and shore-based teams to minimize delays and improve efficiency
- Trained and supervised embarkation staff to achieve high-quality service standards
- Achieved zero safety and security incidents during embarkation/disembarkation operations (2002-2007)
- Improved embarkation processing time by 30% through process re-engineering (2004)
- Consistently exceeded customer satisfaction targets (95%+)
Education
Singapore Service Quality
Diploma from Leadership and People Management
09-2018
University Overview
Skills
- Strategic Leadership
- Collective Bargaining and Negotiation
- Team Management and Development
- Customer Service Excellence
- Operational Efficiency
- Event Planning and Management
- Effective Communication and Interpersonal Skills
Languages
English
Malay (Bahasa Malaysia)
Leadershiproles
Leadershiproles
President, Attraction Resorts Entertainment Union, NTUC Union, 01/01/23, Present, Successfully negotiated collective bargaining agreements, securing benefits for 5,000 union members, Developed and implemented training programs, enhancing union members' skills by 25%, Fostered strong relationships with management, resolving 90% of disputes through constructive dialogue, Led union delegations to international conferences, promoting industry best practicesHobbies and Interests
Hobbies and Interests
- Soccer: Passionate player and enthusiast, following local and international leagues
- Travel: Exploring new cultures, meeting people, and experiencing life's diversity
- Music: Enjoying various genres, from classical to contemporary, relaxing and inspiring
Certificationsawards
Certificationsawards
- Certified Cruise Industry Executive (CCIE), Cruise Lines International Association (CLIA)
- Star Cruise Pte Ltd's 'Safety Excellence Award', 2006
Travel and music
Travel and music
"As a seasoned traveler, I've had the privilege of exploring 20 countries worldwide, broadening my horizons and fostering a deeper appreciation for diverse cultures. Music is another passion of mine, and I enjoy singing in my free time, finding joy and relaxation in the harmony of melody and lyrics."
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsTimeline
Management Council
NTUC Club
07.2025 - Current
President, Attraction Resorts Entertainment Union
NTUC Union
01.2023 - Current
Associate Officer
Gardens by the Bay
01.2015 - Current
Front Office Manager
Crescendas Group
01.2010 - 01.2015
Front Office Manager
Hartawan Holding
01.2008 - 01.2009
Embarkation Executive Fleet
Star Cruise Pte Ltd
01.1999 - 01.2007
Singapore Service Quality
Diploma from Leadership and People Management
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