AZMAN AHMAD

A highly accomplished and results-oriented Loss Prevention & Asset Protection Manager with proven success in establishing and developing comprehensive loss prevention and asset protection programs across diverse geographical regions, including Malaysia, Singapore, and Thailand. Possessing a strong understanding of risk assessment, strategic planning, and operational excellence, Demonstrates expertise in mitigating financial and operational risks across all levels of the retail business, from store operations and supply chain management to headquarters and back-office processes.

Key Responsibilities:

Strategic Leadership & Risk Management
1. Develop, implement, and oversee the strategic direction of Loss Prevention and Asset Protection programs across the Retail stores.
2. Provide independent and objective assurance to stakeholders by conducting thorough reviews and documentation of all business processes, identifying and mitigating potential financial and operational risks.

Operational Excellence & Loss Prevention
1. Directly mentor a Retail Team responsible for Loss Prevention and Asset Protection across 79+ luxury retail outlets, ensuring compliance with company policies and shrinkage targets within the Group threshold.
2. Oversee the implementation and maintenance of robust security measures in all retail outlets, including CCTV systems, alarm systems, safety boxes, and other relevant security protocols.
3. Lead the development and implementation of Retail Loss Prevention strategies, collaborating closely with cross-functional teams to establish effective policies and procedures.
4. Analyze Point of Sale (POS) transactions to identify and investigate suspicious activities such as voids, refunds, exchanges, excessive cash transactions, and bulk sales..
5. Conduct comprehensive Retail Outlet audits using a developed checklist, ensuring compliance with established standards and identifying areas for improvement.

Investigation & Compliance:

• Lead and support investigative activities concerning losses and other incidents within retail stores, utilizing analytical skills to determine root causes and implement corrective actions.
• Stay abreast of evolving industry trends, best practices, and relevant legislation related to data privacy and security, ensuring compliance with regulations such as PDPA within the luxury retail outlets.
• Partner with the Legal department to address legal matters related to loss prevention, asset protection, and data privacy.

A highly motivated and results-driven Loss Prevention & Asset Protection Manager with a proven track record of success in minimizing shrinkage and mitigating risk within high-volume retail environments. Responsible for overseeing loss prevention strategies across a network of 120+ hypermarkets, supermarkets, and superstores in Malaysia and Brunei.

Key Responsibilities:

Shrinkage Management & Loss Prevention Strategy:
1. Develop and implement comprehensive loss prevention strategies and programs across all retail locations in Malaysia and Brunei, with a focus on minimizing shrinkage and maximizing profitability.
2. Analyze shrinkage trends, identify root causes, and develop targeted interventions to address issues related to internal theft, shoplifting, vendor fraud, administrative errors, and other contributing factors.
3. Design and deliver training programs to increase awareness and understanding of loss prevention principles among store managers, area managers, and regional managers.

Security Operations & Team Management:
1. Oversee the management and performance of a large security team, comprised of both in-house and outsourced security guards (800+ personnel).
2. Manage security vendor relationships, negotiate contracts, and evaluate performance to ensure optimal service delivery and cost-effectiveness.
3. Conduct regular security audits and inspections of all retail locations.

Investigations & Fraud Prevention:
1. Lead and conduct thorough investigations into incidents of theft, fraud, and other security breaches, utilizing interview techniques, evidence gathering, and data analysis to determine root causes and responsible parties.
2. Analyze POS data, exception-based reports, and other relevant data sources to identify suspicious activities.
3. Partner with law enforcement agencies as needed to support investigations and apprehend individuals involved in criminal activities.

A highly organized and detail-oriented Regional Loss Prevention & Inventory Integrity Manager to oversee and ensure the accuracy, integrity, and security of inventory within Retail Operations across Malaysia and Thailand.

Key Responsibilities:

Stocktake Management & Reporting:
1. Oversee the planning, execution, and reporting of accurate and efficient stocktakes across all retail locations.
2. Collaborate with store teams to ensure timely stocktake preparation, providing clear checklists, necessary paperwork, and ongoing support to ensure readiness and adherence to established procedures.
3. Analyze stocktake data to identify trends, variances, and potential areas of risk, preparing comprehensive reports with statistical and analytical insights for timely distribution to retail management.

Risk Management & Loss Prevention:

1. Proactively identify, investigate, and minimize potential risks within the region.
2. Ensure compliance with all company policies, legal regulations, and industry best practices related to inventory management, loss prevention, and workplace safety within the region.
3. Contribute to the achievement of key Retail Risk KPIs, focusing on minimizing inventory shrinkage, maintaining a safe working environment, and upholding the highest standards of inventory integrity.
4. Manage and resolve critical incidents effectively, escalating issues as needed and adhering to the company's Critical Incident Framework to ensure timely resolution and appropriate action.

Cultural Leadership:

1. Champion a "risk = opportunity" mindset within the region, encouraging proactive risk identification, mitigation, and a continuous improvement approach to loss prevention and inventory control.
2. Promote a culture of accountability, integrity, and operational excellence within retail operations across Malaysia and Thailand, upholding the company's values and commitment to ethical practices.

A highly organized and detail-oriented Audit Executive to oversee the end-to-end stocktake process, ensuring the accuracy, integrity, and timely execution of inventory counts across extensive network of 300+ stores. Monitored a dedicated team of 40 stocktake personnel.

Key Responsibilities:

Stocktake Operations & Execution:
1. Plan, coordinate, and supervise all stock take activities across the organization, adhering to established in-house processes and procedures.
2. Ensure the timely and accurate execution of stocktakes, maintaining consistent adherence to quality standards and data integrity throughout the process.
3. Collaborate effectively with store management teams to guarantee their thorough preparation for scheduled stocktakes, providing clear checklists, and proactive communication to minimize disruptions.

Team Management & Development:
1. Lead, motivate, and develop a team of 40 stocktake personnel, providing clear direction, ongoing training, and performance feedback.
2. Assist Audit Manager the recruitment, selection, and onboarding process for new stocktake team members.

Branch Inspection & Audit:
1. Conduct regular and comprehensive inspections of branch operations, assessing inventory management practices, identifying potential areas of risk or non-compliance, and recommending corrective actions.
2. Execute internal audits of stocktake processes and procedures to ensure adherence to established standards, identify gaps, and implement improvements to enhance overall efficiency and effectiveness.

Data Analysis & Reporting:
1. Analyze stocktake data, identify trends, variances, and potential discrepancies, and generate insightful reports to communicate findings to key stakeholders.
2. Provide timely and accurate stocktake results to relevant parties, ensuring data clarity and transparency to facilitate informed decision-making related to inventory management.