Azlan Shah

• Facilitated seamless communication among diverse stakeholders.
• Coordinated warehouse operations to ensure timely dispatch and delivery of orders.
• Managed semiconductor cargo movements with clients and suppliers.
• Business to Business shipments. (B to B)
• Processing of outbound cargo (Printing of shipping mark, custom labels, printing Airway Bills, coordinating with freight forwarders for cargo collection or deliveries; booking deliveries using DHL and FEDEX through portal)
• Making sure that documentation for exports are ready each day. (DO, Invoice, Export Permit, AWB,etc)
• Attentive to customer’s unique requirement; e.g NDS shipments, incoterms, nominated forwarder, country of origin, etc.
• Updating of incoming and outgoing shipment on excel sheet, shared with HK and Korean clients.
• Participated in client meetings held with Hong Kong and Korean stakeholders.
• Ensured accountability by analyzing incidents and implementing solutions.
• Generated reports on monthly shipment counts for Operations Manager.
• Supervised and guided a team of 11.

Over time, Qxpress suffered serious cashflow issues and salary payments were constantly delayed. My team were also dissolved slowly, resulting on a one man show by end June 2024. I resigned as it is no longer feasible to manage warehouse operations based on one man strength.

• Streamline request management to maintain stakeholder engagement.
• Facilitated workshops on registering new delivery personnel.
• Address any operational queries coming through social media channels.
• Oversaw all aspects of delivery logistics, optimizing routes and schedules.
• Streamlined processes by implementing improved team management techniques.
• Managed exchanges involving drivers, merchants and customers.

Served in a temporary role designed to cover for an employee on maternity leave.

• Crowd control and safe distancing monitoring during covid period
• Maintain a strict movement control certain entrance point

Held this temporary position amid pandemic, concluded when Changi Airport resumed international operations.

• Utilized WMS solutions to optimize stock handling.
• Coordinate and manage client orders.
• Compiled detailed picking lists to streamline tasks for warehouse staff.
• Create detailed delivery orders for drivers.
• Addressed customer inquiries promptly.

Resigned due to Overtime Payment dispute with company,

• Acted as a liaison between HR in headquarters and site office.
• Managed salary computations for workforce on site.
• Proficient in navigating regulatory standards specified by MOM.
• Coordinated applications for work permits of recently onboarded overseas workers.
• Handled tracking of various staff claims for regular submission.
• Managed records of annual leave balances alongside other entitlements.
• Evaluated potential hires to ensure role suitability.
• Produced various documents such as employment letters and warning notices.

Resigned. Company relocated further.

• Assisted clients in preparing and submitting income tax declarations to IRAS.
• Streamlined processes to support proper tax compliance.
• Utilized Microsoft Excel for efficient tax mapping and scheduling.

Resigned due to offer of a full-time position.