AZIZUL DANIAL
Singapore
Summary
Proactive recent college graduate with a Nitec in Business in Services (2.5 GPA), with 3+ years of work experience. Aiming to leverage academic experience and a proven knowledge of Business industries.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Inflight Catering
SATS
Changi Airport Inflight Catering Centre 2
10.2021 - 09.2022
- Prepared and assembled inflight meals, ensuring adherence to quality standards and contributing to on-time service delivery.
- Coordinated inventory management and restocking of supplies, maintaining operational efficiency in catering services.
- Assisted in the training of new team members, enhancing team performance and promoting adherence to safety protocols.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared and assembled inflight meals according to specific airline requirements, ensuring compliance with safety and quality standards.
Flight Host (Cable Car)
One Faber Group
Singapore
06.2019 - 01.2020
- Marking of tickets, ensuring tourist’s safety and provide excellent service.
- Engaged with diverse groups of visitors, fostering a welcoming atmosphere and promoting positive interactions.
- Maintained safety protocols by conducting regular inspections of the cable car equipment and reporting any issues.
- Provided exceptional customer service by assisting guests with boarding, ensuring a smooth and pleasant experience.
Customer Service Information
nEbO NTUC
Singapore
07.2017 - 01.2019
- Responsible for handling all sales activities.
- Handling calls from clients.
- Proficient use on MS for data entry.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently, enhancing client satisfaction.
- Implemented feedback mechanisms to gather customer insights, contributing to service enhancements and operational improvements.
- Analyzed customer feedback and trends to identify areas for service improvement, supporting strategic decision-making initiatives.
Education
Nitec - Business in Services
Institute of Technical Education College Central
01.2021
Skills
Great Interpersonal
Website Design
Video Editing
Basics of Business
Customer Service
Problem Solving
Data entry
Inventory management
Certification
PSLE Certificate
AWARDS & HONORS
Li Kaiyan Outstanding Award, ITE Higher Education Community Bursary Award 2021, ITE Higher Education Community Bursary Award 2019
Timeline
Inflight Catering
SATS
10.2021 - 09.2022
Flight Host (Cable Car)
One Faber Group
06.2019 - 01.2020
Customer Service Information
nEbO NTUC
07.2017 - 01.2019
Nitec - Business in Services
Institute of Technical Education College Central