AZIZUL DANIAL
Singapore
Summary
Proactive recent college graduate with a Nitec in Business in Services (2.5 GPA), with 3+ years of work experience. Aiming to leverage academic experience and a proven knowledge of Business industries.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Inflight Catering
SATS
10.2021 - 09.2022
- Prepared and assembled inflight meals, ensuring adherence to quality standards and contributing to on-time service delivery.
- Coordinated inventory management and restocking of supplies, maintaining operational efficiency in catering services.
- Assisted in the training of new team members, enhancing team performance and promoting adherence to safety protocols.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared and assembled inflight meals according to specific airline requirements, ensuring compliance with safety and quality standards.
Flight Host (Cable Car)
One Faber Group
06.2019 - 01.2020
- Marking of tickets, ensuring tourist’s safety and provide excellent service.
- Engaged with diverse groups of visitors, fostering a welcoming atmosphere and promoting positive interactions.
- Maintained safety protocols by conducting regular inspections of the cable car equipment and reporting any issues.
- Provided exceptional customer service by assisting guests with boarding, ensuring a smooth and pleasant experience.
Customer Service Information
nEbO NTUC
07.2017 - 01.2019
- Responsible for handling all sales activities.
- Handling calls from clients.
- Proficient use on MS for data entry.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently, enhancing client satisfaction.
- Implemented feedback mechanisms to gather customer insights, contributing to service enhancements and operational improvements.
- Analyzed customer feedback and trends to identify areas for service improvement, supporting strategic decision-making initiatives.
Education
Nitec - Business in Services
Institute of Technical Education College Central
01.2021
Skills
Great Interpersonal
Certification
PSLE Certificate
AWARDS & HONORS
Li Kaiyan Outstanding Award, ITE Higher Education Community Bursary Award 2021, ITE Higher Education Community Bursary Award 2019
Timeline
Inflight Catering
SATS
10.2021 - 09.2022
Flight Host (Cable Car)
One Faber Group
06.2019 - 01.2020
Customer Service Information
nEbO NTUC
07.2017 - 01.2019
Nitec - Business in Services
Institute of Technical Education College Central