Azirah Anwari
Summary
Continue to make a positive contribution where I can utilize skills gained in a career which gives the opportunity to advance in a responsible position in a relevant field. I have a pleasant disposition, jovial and a team player. I am willing to learn new skills, a fast learner and could work independently with minimum supervision.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Panda Logistics (S) Pte Ltd
08.2014 - Current
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Informed customers of upcoming promotions and deals to boost sales.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Import
02.2013 - 06.2014
- Customer Service Support - Handling all import FCL, LCL
- Air and Consol Shipments
- Sales Support Obtaining and quoting of rates
- Documentation Support - Generating manifest, d/o, arrival notice, invoices, declaration of permit.
Customer Service
Kase Lines (S) Pte Ltd
Customer Service Support
- Liaising with customer, transporter, etc
- Sales Support - Obtaining and quoting of rates
- Documentation Support Generating documents & invoices, declaration of permit.
Shipping Executive
Bi-Mode Trading Pte Ltd
07.2010 - 05.2012
- Handling bookings and generate documents (e.g
- Invoice, Packing List
- Certificate of Origin, Bill of Lading etc).
Operation Executive cum PA
IIC Container Line (S) Pte Ltd
06.2008 - 04.2010
- Generate documents such as Delivery Order, Arrival Notice, Trucking
- Instruction for Consol and FCL shipments with minimum supervision
- Able to establish effective correspondences with agents and local parties resulting in great customers' satisfaction
- Monitoring & follow up on shipment to ensure timely delivery:
- Able to establish effective correspondences with supplier and local parties resulting in great customers' satisfaction
- Proactive in managing customers' enquires and solving cargo disputes
- Updating of customers' account
- Declaration of BSC- Gasynet
- Proactive in managing customers' enquires and solving cargo disputes
- Prepare costing and invoicing (Tally version 9) to customers on schedule
- Declaration of permit using TradeWeb Live
- Updating of MIS
- Overall in charge of administration (internal & external) and assisting to Managing Director.
Site Clerk
Right Construction Pte Ltd
01.2008 - 04.2008
- Handling incoming calls, queries and feedback from call-in and walk-in residents.
Process
07.2006 - 11.2007
- Purchase Order, uniforms administration & issuance
- In charge of incoming and outgoing Correspondence and Fax Memo
- Liaise with supplier of delivery schedule
- Preparing of Workers Pass & PPE record
- Procurement of indirect materials (e.g
- Stationeries)
- Filing of documents and invoices, etc
- Assisting PRO for condition survey when required
- Update of Material Control and data entry of materials.
Operation Assistant
Penguin Speed Cargo Pte Ltd
08.2005 - 06.2006
- Handling bookings and generate shipping documents (e.g
- Bill of Lading
- Delivery Order & Manifest)
- Monitoring & follow up on shipment to ensure timely delivery
- Declaration & Submission of custom documentation
- Arranging of Hand Carry cargoes
- Assisting my superiors in both Sin/Btm/Sin shipments via own vessel and any ad hoc duties.
Shipping Coordinator
Batamindo Shipping & Warehousing Pte Ltd
12.2002 - 02.2005
- Handling outbound FCL shipments
- Consolidation of cargoes
- Liaise with shipper, consignee and logistics
- Interface with warehouse staffs on outgoing shipments to update receipts in inventory
- Preparation of shipping documents.
Boutique Assistant
Francis Cheong The Atelier
- Arrangging appointment for customer with designer
- Preparing fabrics/samples for customers
- Prepare cash sales & update daily, monthly sales/profits
- Handle enquires and feedback from customers
- Preparation for events/fashion shows & invitations for customers.
Shipping Assistant cum Data Entry Officer
Fritz Logistics (S) Pte Ltd
08.1997 - 03.2002
- Arranging & preparation for import/export documentation via Air and
- Sea Freight shipments
- Arrangement of local delivery and collection from customer premises
- Updating customers with their shipments and update details/preference into the company system
- Data entry update in Flex system from overseas i.e
- Bangladesh, Hong
- Kong, India and Indonesia port
- Prepare costing for accounts department to issue invoice.
Education
Certificate in Communication and Relationship Management ESS for WPLN: Numeracy-6 (Advanced), Literacy in Reading-6 (Advanced), Literacy in Listening-7 (Higher Advanced) Certificate in Competence on the Telephone Certificate in Setup a Retail Business -
Woodsville Secondary School
Diploma - Retail Management
Ngee Ann Polytechnic
Skills
- Skills & Competencies
- MS Office (MS Word, Excel, Powerpoint and Outlook) and Windows
- Tradenet and Portnet
- Contact Follow-Up
- Customer Service and Assistance
- Daily Logs
Certification
Certified for Singapore customs competency test
Languages
English,Malay,Bahasa Indonesia (Spoken),Basic Mandarin(Spoken),Basic Japanies(Spoken)
Additional Information
Availability
Anytime
Last Drawn Salary/Expected Salary
$2900/ S3200
Timeline
Customer Service Executive
Panda Logistics (S) Pte Ltd
08.2014 - Current
Import
02.2013 - 06.2014
Shipping Executive
Bi-Mode Trading Pte Ltd
07.2010 - 05.2012
Operation Executive cum PA
IIC Container Line (S) Pte Ltd
06.2008 - 04.2010
Site Clerk
Right Construction Pte Ltd
01.2008 - 04.2008
Process
07.2006 - 11.2007
Operation Assistant
Penguin Speed Cargo Pte Ltd
08.2005 - 06.2006
Shipping Coordinator
Batamindo Shipping & Warehousing Pte Ltd
12.2002 - 02.2005
Shipping Assistant cum Data Entry Officer
Fritz Logistics (S) Pte Ltd
08.1997 - 03.2002
Customer Service
Kase Lines (S) Pte Ltd
Customer Service Support
Boutique Assistant
Francis Cheong The Atelier
Certificate in Communication and Relationship Management ESS for WPLN: Numeracy-6 (Advanced), Literacy in Reading-6 (Advanced), Literacy in Listening-7 (Higher Advanced) Certificate in Competence on the Telephone Certificate in Setup a Retail Business -
Woodsville Secondary School
Diploma - Retail Management
Ngee Ann Polytechnic
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