Azira Amad
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Sr Operations Team Leader / Global Key Accts Mgr
Marinetrans Singapore Pte Ltd
01.2015 - Current
- Reports directly to the Operations Director
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Ensuring that all operations and shipping activities are properly coordinated with the team and assist on the processes of the day-to-day operations
- Handling clients such as ship owners / ship management companies from different parts of the world, with approx. 50 fleets per client solely under my account
- Attending to clients queries 24/7, coordinating with agents, respective vessel superintendents, Masters and ensuring that all spares are delivered to the intended port at the intended time, closely monitoring movements of shipments on a global scale
- Responding to clients' queries & emails quickly and efficiently
- Activating and following up with shipment status with freight forwarder and coordinating with end user
- Vast knowledge of freight transit times from one point to another, also along with customs clearance time needed at any particular destination, this Is very vital to the work as have to plan deliveries cross-border via AIR, SEA & LAND and spares connection on time to the client
- Acting also as an advisor to the client – we will advise client on better option or cost savvy arrangements depending on the circumstance of arrangements as and where needed
- When faced with a challenging shipment, we will always source out solutions for our clients and ensure delivery & satisfaction
- Coordinating with vessel agent on vessel schedule, berthing, barge / boat arrangements
- Generate preventive and corrective action, TQM reports and same is sent to the Operations Director on a monthly basis
- Involved with the Sales team in preparing tariff for respective clients' tenders , terms and conditions of bids
- Closing all job files and invoices for all jobs arranged ensuring costs accuracy from agents before passing on to accounts for billing to client within the required deadline
Key Account Holder
Altus Oil & Gas Services Pte Ltd
08.2012 - 12.2014
- Worked in fast-paced environment and handled multiple requests simultaneously.
- Functioned within team, productively communicated with other team members and worked independently.
- Coordinating air, sea and land shipments (import and export processes) for various international clients such as PTTEP, Pacific Drilling, Halliburton, Schlumberger, ConocoPhillips & Salamander.
- Coordinating and managing international & cross-border shipments.
- Maintaining customer's material stock summary.
- Processing/matching of the ME scheme for relevant customers.
- Coordinating vessel's operations, mobilization/demobilization & assisting the relevant clients on their rig preparations/operations.
- Processing invoices for clients at the end of each job/project.
- Maintaining & allocating storage space for customers at yard.
- Other ad-hoc services from customers as and when required.
Operations Coordinator
Certified Oilfield Rentals Limited
01.2008 - 08.2012
- Reports to the Operations Manager
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Negotiated supplier discounts to improve bottom line.
- Playing a key role and taking full charge of all tools/tubulars that has returned after rental for use on rigs/vessel operations, etc.
- Coordinating very closely with the logistics department on returned tools.
- Proceeding on with post-rental activities such as inspection, tool repairs, pressure testing, etc.
- Following up with suppliers on the status of these post-rental activities.
- Holding and meeting up with clients on any vital issues that may arise during these works.
- Verifying and tallying the inspection reports against the physical tools.
- Meetings with our suppliers on a monthly basis on any ongoing issues and how we can smoothen our services better for our client.
- Ensuring that all post-rental costs are back-charged to the respective clients (inspection, repair services, pressure testing services, “lost-in-hole” equipment or any other ancillary charges prior off-rental job.)
- Dealing with clients internationally, commonly from Vietnam, Australia, Thailand, Ghana,America, Dubai, Abu Dhabi, France, etc.
Admin Assistant / Draftsman
LOR Engineering Oilfield Services Pte Ltd
01.2006 - 12.2007
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Discussing a design project with the engineers and determine the detailed specifications of the model.
- Offering comprehensive technical drawings designed to provide the best presentation and broadest exposure for our clients (e.g. Weatherford, Baker Oiltools, Schlumberger etc.)
- Preparing detailed technical content of the model.
- Submitting the finalized design to the concerned supervisor, before they submit the drawingto the workshop for the manufacture.
- Holding up further meetings/discussions with clients before the start of each project.
Education
FIATA Diploma in Integrated Logistics Management
Singapore Logistics Association (SLA)
Singapore12.2014
AUTODESK Certified User, Design Technology
Institute of Technical Education (ITE)
Singapore06.2006
GCE O Levels
East Spring Secondary School
Singapore12.2005
Skills
- Operational Excellence
- Staff Development
- Operations Management
- Customer Relations
- Project Management
- Performance monitoring
- Logistics expertise
- Employee Development
- Project Planning
- Logistics Management
Expected Salary
Last Drawn (Marinetrans) : SGD 7,800
Expected Salary : SGD 9,000 - SGD 9,500 (negotiable)
Referral
Mr Zamir Mohammed
Contact No : +65 91737487
Years known : 10 years
Relationship : Operations Director for Marinetrans Singapore Pte Ltd
Timeline
Sr Operations Team Leader / Global Key Accts Mgr
Marinetrans Singapore Pte Ltd
01.2015 - Current
Key Account Holder
Altus Oil & Gas Services Pte Ltd
08.2012 - 12.2014
Operations Coordinator
Certified Oilfield Rentals Limited
01.2008 - 08.2012
Admin Assistant / Draftsman
LOR Engineering Oilfield Services Pte Ltd
01.2006 - 12.2007
FIATA Diploma in Integrated Logistics Management
Singapore Logistics Association (SLA)
AUTODESK Certified User, Design Technology
Institute of Technical Education (ITE)
GCE O Levels
East Spring Secondary School
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