Azhari Adam
Summary
A very patient ad hardworking person. Never fails to always try my best to make people around me happy. I would say i have good listening ear where I always try my best to ensure that my colleagues feel comfortable ad have them to share their problems with me when they need someone to talk too. Thus, I would say I am an understanding person who gives i to ensure that the working environment with my colleagues is in peace. To add on to be able to be an upbeat and friendly Customer Advocate with 5 years of customer service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
5
5
years of professional experience
Work History
Customer Assistance Representative
Watson's Personal Care Store
2018.09 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Generated detailed reports to track customer service metrics and overall customer satisfaction
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement
- Engaged in friendly conversation with customer to better uncover individual needs
Certificates:
- Achieved level one of becoming part of Watson's team in putting customers first
- knowing the product
- successful selling
Retail operation - front and back of house
- Commercial focus
Commendation Letter from customer for giving good services on: (mm/yyyy)
04/2019 & 08/2019
07/2020 & 10/2020
04/2021, 06/2021, 08/2021, 09/2021 & 11/2021
Education
No Degree - -
Siglap Secondary School
Singapore12.1999
Skills
Statement of Attainment:
19 February 2013
- Workplace literacy (writing) - level 6
- Workplace literacy (reading) - level 7
- Workplace literacy (speaking) - level 7
- Workplace literacy (listening) - level 6
- Upselling Strategy
- Operate Cash Register
- Rewards Programs
- High-Volume Environments
- Workplace numeracy - level 5
EXPERIENCES OF LEADERSHIP
- A representative of Team Singapore Football 5 during 2015 APG.
It was a wonderful experience representing Team Singapore.
GOLD SERVICE AWARD 2020
- Achieving the Gold Award in recognition of the exemplary contribution and commitment to excellent service
STAR SERVICE AWARD 2021
-Achieving the Star Award in recognition of the outstanding contribution ad commitment to excellent service
STAR SERVICE AWARD 2022
-Achieving the Star Award in recognition of the outstanding contribution ad commitment to excellent service
GOLD SERVICE AWARD 2023
- Achieving the Gold Award in recognition of the exemplary contribution and commitment to excellent service
Timeline
Customer Assistance Representative
Watson's Personal Care Store
2018.09 - Current
No Degree - -
Siglap Secondary School
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