Ayush Kumar Singh

Deal Approval

• Collaborated with sales, finance, legal, and other departments stakeholders to manage the financial and operational aspects of deals, ensuring that they are structured in a way that meets the needs of the organization, client & Sales.
• Led a team of 2 deal desk professionals in managing the entire deal lifecycle which included deal structuring, contract negotiations, and revenue recognition, resulting in improved deal quality profitability for the organization.
• Conducted regular deal reviews and quality checks to identify deal risks, process improvements, resulting in improved efficiency.
• Regularly worked on improving the process flow make it easier for the concerned stakeholders to approve

Churn

• Led a team of 2 deal desk professionals assisting them in booking accurate churn
• Identified major reasons why a customer is choosing to churn and worked with the Customer Value Managers with proactive data points to retain the client
• Efficiently managed all Ad-hoc requests and ensured timely responses well within 24 hours

Deal Approval

• Created and built a successful deal desk team from the ground up, including recruiting, training, and managing interns.
• Developed and maintained deal desk policies and procedures to ensure compliance with company policies and industry regulations.
• Assisted in the development of deal desk processes and tools by completely shifting to Salesforce Approvals to improve efficiency and accuracy

Churn

• Formulated Accurate Churn Bookings process by analyzing the outstanding A/R balances and sending out demand letters wherever necessary.
• Played a vital role in cleaning up the entire churn repository by booking the missed historical churns
• Worked closely with customer success teams to proactively address customer issues and prevent churn.

• One of the 5 team members to kickstart the deal desk process
• Learned the definitions of CARR, Bookings, Churn, Downsell
• Played the role of a pivot assisting sales with deals and ensuring profitable deals for the organization
• Built a one-stop repository for all contractual documents on SFDC by extracting relevant data from MSAs, Order Forms, Schedules and SOWs