AYU BINTI MOHD ZULKIFLI
Singapore
Summary
Reliable and professional with a wealth of experience in the airline industry. Proven ability to deliver outstanding customer service and prioritize passenger safety. Valuable asset during flights. Strong communication and problem-solving skills to effectively address challenges. Highly skilled in providing exceptional service on domestic and international flights. Excel in managing customer relations, resolving conflicts, and delivering safety instructions. Committed to upholding the highest standards of customer satisfaction. Dedicated to ensuring a safe and enjoyable travel experience for all.
Overview
7
7
years of professional experience
Work History
Cabin Crew Member
Scoot
01.2023 - Current
- Demonstrated flexibility in adapting to various situations that arose during the flight such as medical emergencies or disruptive passengers
- Ensured compliance with safety regulations and procedures while providing exceptional service to customers
- Monitored passenger behavior during the flight in order to maintain a safe environment at all times
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Assistant Operator
Murata Electronic Singapore
12.2017 - 12.2022
- Operated and maintained production equipment in accordance with safety procedures
- Performed preventative maintenance on machinery to ensure proper operation
- Ensure the qualities of the items in a good shape
- Work in the environment of team work makes the dream work
Education
High School Diploma - Information Communication Technology
SMK Beaufort III
Beaufort, Kota Kinabalu03.2016
Skills
- Inventory control
- Thoroughness in review processes
- Performance optimization
- Consistently punctual
- Team collaboration skills
- Effective communication skills
- Adhering to guidelines
- Optimized production workflows
- Cultural sensitivity
- Customer assistance
Languages
English
Malay
Chinese (Mandarin)
Personal Information
- Date of Birth: 04/20/99
- Nationality: Malaysian
Timeline
Cabin Crew Member
Scoot
01.2023 - Current
Assistant Operator
Murata Electronic Singapore
12.2017 - 12.2022
High School Diploma - Information Communication Technology
SMK Beaufort III
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