Ayishah Azmi
Summary
Dynamic professional with a proven track record in customer service and logistics, exemplified during my tenure at Dnata. Skilled in Microsoft Excel and adept at problem resolution, I have significantly enhanced customer satisfaction and streamlined operations. My ability to manage multiple tasks while maintaining high attention to detail has consistently fostered trust and loyalty among clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Dnata
2024.03 - Current
- Located at Changi Airport.
- Ground handling agent.
- Handled responsibilities such as checking in passengers, filling up documents related to flight details, administrative dutiies etc.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Florist
24 Hour City Florist
2023.05 - 2023.11
- Daily housekeeping of store and flower conditioning to ensure conducive work environment and best quality of flowers.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Barista
Coffee Bean & Tea Leaf
2020.06 - 2023.08
- Food Hygiene certified.
- Contributed in ensuring smooth flow of operation of cashiering, stocktaking and quality checking.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Assistant
Cotton On Group
2022.09 - 2022.10
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Logistics Intern
YCH Logistics
2022.03 - 2022.08
- Assisted in packing orders from customers e.g 11.11 , Black Friday sales.
- Maintained warehouse cleanliness
- Experienced using the Automated Warehouse Management System and Material Handling Equipment (MHE) e.g hand pallet truck.
- Scheduled deliveries and shipments, and provided real-time updates to all parties.
- Improved order accuracy, managed pick-and-pack processes for timely delivery to customers.
- Streamlined warehouse operations for improved inventory management and faster order processing.
- Participated in supplier evaluations to ensure that partners met company standards for quality assurance and sustainability.
Education
High School Diploma -
Temasek Polytechnic
04.2023
No Degree - 'O' Level
St. Hildas Secondary School
Singapore, Null, Singapore12.2020
No Degree - PSLE
St. Hildas Secondary School
12.2019
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Microsoft Office Suite proficiency
- Payment Processing
- Delivery Tracking
- Order Placement
- Data Entry
- Microsoft Outlook
- Microsoft Excel
- Office equipment proficiency
- Customer Complaint Resolution
Timeline
Customer Service Agent
Dnata
2024.03 - Current
Florist
24 Hour City Florist
2023.05 - 2023.11
Retail Assistant
Cotton On Group
2022.09 - 2022.10
Logistics Intern
YCH Logistics
2022.03 - 2022.08
Barista
Coffee Bean & Tea Leaf
2020.06 - 2023.08
High School Diploma -
Temasek Polytechnic
No Degree - 'O' Level
St. Hildas Secondary School
No Degree - PSLE
St. Hildas Secondary School
Similar Profiles
Dwayne CummingsDwayne Cummings
Tractor-trailer/Flatbed at DnataTractor-trailer/Flatbed at Dnata
Faapaia HellesoeFaapaia Hellesoe
Passenger Service Agent at DnataPassenger Service Agent at Dnata
Jhon Lyndon R. VillacencioJhon Lyndon R. Villacencio
Customer Service Agent at DnataCustomer Service Agent at Dnata