AYE PA PA THEIN
Dubai
Summary
Dedicated and customer-focused waitress with 2 years of experience working in fast-paced hotel and restaurant environments. Proven ability to deliver exceptional service, handle multiple tasks efficiently, and maintain a friendly and welcoming atmosphere. Adept at working with diverse teams, ensuring guest satisfaction, and maintaining high standards of cleanliness and professionalism.
Overview
4
4
years of professional experience
Work History
Waitress
Al Habtoor Place Dubai, Preferred Hotels & Resorts
United Arab Emirates
11.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy and efficiency during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new team members on service protocols and menu knowledge.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress
The Loft Hotel
Yangon, Myanmar
07.2023 - 08.2024
- Greet guests upon arrival, present menus, and explain daily specials and promotions.
- Take orders accurately and efficiently, ensuring all guest preferences and dietary restrictions are considered.
- Serve food and beverages promptly, ensuring a seamless dining experience for guests.
- Maintain a clean and organized dining area, including resetting tables between customers.
- Collaborate with kitchen staff and bartenders to ensure timely and accurate orders.
- Assist with billing, handling cash, credit card payments, and providing receipts.
- Address customer complaints and concerns professionally, aiming to resolve any issues promptly.
- Upsell menu items, including beverages and desserts, to increase revenue.
- Train new waitstaff on service procedures and customer service standards.
Waitress
Burma Bistro Restaurant
Yangon, Myanmar
05.2022 - 06.2023
- Provided excellent table service to guests in a busy hotel restaurant, ensuring a positive guest experience.
- Memorized menu items and wine pairings to assist guests with selections and provide recommendations.
- Ensured compliance with health and safety regulations, including proper food handling and hygiene.
- Assisted with event setups and provided catering service for hotel functions, including weddings and conferences.
- Managed large parties and VIP guests, ensuring personalized attention and service.
- Participated in regular staff training on service standards, food hygiene, and safety procedures.
- Supported team with opening and closing duties, including inventory checks and preparation for the next shift.
Education
Biochemistry
High School Diploma - undefined
Certificate - F&B Service Course
Courses - Food Safety & Hygiene
Skills
Customer Services
Communication Menu
Knowledge Attention to Details
POS System Experience
Multitasking & Resilience Up
Selling & Cross Selling Time
Management & Problem Solving
LANGUAGES
English (Fluently)
Hindi (Native)
Burmese (Native)
PERSONAL INFO
- DOB: 2 Jun 1998
- Nationality: Myanmar
- Marital Status: Single
- Gender: Female
Timeline
Waitress
Al Habtoor Place Dubai, Preferred Hotels & Resorts
11.2024 - Current
Waitress
The Loft Hotel
07.2023 - 08.2024
Waitress
Burma Bistro Restaurant
05.2022 - 06.2023