Summary
Overview
Work History
Education
Skills
Timeline
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Aye Myak Thwe

Engineer, Billing Mediation System

Summary

Analytical and detail-driven professional with 9 years of experience in telecommunications, specializing in system analysis, data validation, and end-to-end service assurance. Skilled in analyzing business and system requirements, coordinating technical deployments, revenue leakage mitigation, and operational improvement and identifying process and data gaps across large-scale telecom systems. Proven expertise in system reliability, CDR integrity, and charging validation with a deep understanding of GSM and 5G core architecture. Adept at cross-functional collaboration, system troubleshooting, and rapid issue recovery, now transitioning into a DevOps Engineer role focused on CI/CD, cloud technologies, and infrastructure automation. Recently upskilled with a DevOps fundamentals and hands-on training with a strong foundation in DevOps principles and practices. Now seeking to apply system-level understanding and operational excellence to scalable DevOps environments. Eager to contribute to a dynamic team and leverage my skills in cloud computing, CI/CD pipelines, and automation to optimize software delivery and enhance system reliability.

Overview

10
10
years of professional experience

Work History

Engineer, Billing Mediation System

Singtel
02.2020 - Current
  • Managed billing procedures, system integration, and functional testing to ensure correct revenue management, technical delivery, and the formulation of new business processes to improve system performance.
  • Oversee and carry out detailed billing record verifications and charging acceptance testing to ensure the system meets all requirements and performs reliably.
  • Managed project coordination, including implementation, charging verification, and testing across departments and systems, ensuring timely and successful completion.
  • Emphasized change management, incident resolution, and continuous process improvement to ensure SLA standards, and operational excellence.
  • Worked as a liaison between vendors and internal teams, ensuring alignment with business objectives, and managing vendor relationships to create end-to-end solutions.
  • Provide technical support by performing root cause analysis and resolving complicated system issues, with minimal disturbance to operations.
  • Coordinate and perform quick recovery actions and restoration of the systems in the event of failure.
  • Identified and implemented new standards and processes to improve operational efficiency, and eliminate manual effort.
  • Collaborated with product, business, and downstream for the development and implementation of innovative charging strategies.

Revenue Assurance Specialist

Ooredoo
06.2015 - 01.2020
  • Identified areas of potential revenue leakage and built controls over the entire value chain to maximize company profitability.
  • Minimizing revenue losses, and finding network-related leakage and product development leakage.
  • Building and analyzing different preventive and detective revenue assurance controls, and RA KPI monitoring.
  • Revenue assurance operational, incident, and management reporting, an identification of problems, and recommendations on improvement through procedures and workflows.
  • Investigated KPI breaches, identified discrepancies, and worked with IT and network teams to resolve them.
  • Developed and executed risk management strategies and control settings for new products.
  • Monitored systems and processes to ensure CDR integrity, accurate billing, and validation of new product plans.
  • Implemented controls for the products and services to reduce risks and improve customer satisfaction.
  • Identified and addressed business risks and procedural gaps in revenue generation processes, tracing root causes.
  • Documented daily issues and revenue leakages, using a RA Tracker for accurate month-end reporting.

Education

Certification - Post Graduate Program in DevOps

Centre For Technology & Management Education
02-2024

Bachelor of Science - Information Technology

University of Greenwich
04.2001 -

Skills

Data Analysis: Data mining, validation, KPI reporting, CDR inspection

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Timeline

Engineer, Billing Mediation System

Singtel
02.2020 - Current

Revenue Assurance Specialist

Ooredoo
06.2015 - 01.2020

Bachelor of Science - Information Technology

University of Greenwich
04.2001 -

Certification - Post Graduate Program in DevOps

Centre For Technology & Management Education

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Aye Myak Thwe Engineer, Billing Mediation System