AYANG MARIANI
Summary
Dynamic Customer Care Executive with a proven track record at DKSH Singapore, excelling in complaint handling and customer support. Enhanced client satisfaction through proactive issue resolution and effective communication. Proficient in CRM software, I consistently improved service quality, fostering strong customer relationships and contributing to significant client retention.
Professional with strong background in customer care, adept at driving impactful results. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and retention. Focused on team collaboration and adaptable to changing needs, consistently delivering reliable outcomes in high-paced environment.
Experienced with handling customer inquiries and complaints efficiently to ensure satisfaction. Utilizes CRM tools to track and manage customer interactions seamlessly. Strong understanding of team collaboration and adaptability to meet dynamic service requirements.
Overview
14
14
years of professional experience
Work History
Customer Care Executive
DKSH SINGAPORE
06.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed accurate order entry and data verification.
- Assisted customers with product and service selections.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
Billing Executive
POH TIONG CHOON
03.2021 - 09.2022
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
- Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- Ensured data security by adhering strictly to confidentiality guidelines when handling sensitive client information during the billing process.
- Maintained a clean aging report by diligently following up on overdue accounts and negotiating mutually beneficial payment arrangements where necessary.
- Worked with multiple departments to check proper billing information.
MAKE UP SPECIALIST
Sephora
05.2011 - 06.2019
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Attended industry conferences and workshops to stay current on new trends and techniques.
- Increased repeat customer rates by providing exceptional service and makeup application lessons during consultations.
- Offered corrective makeup techniques for clients looking to disguise blemishes, improving their confidence in their appearance.
- Enhanced visibility of makeup services through effective social media marketing, attracting wider audience.
- Organized promotional events for new makeup product launches, driving sales and increasing brand awareness.
- Developed sanitation protocol for makeup tools and products, ensuring safe environment for clients.
- Contributed to significant increase in positive online reviews by consistently exceeding client expectations with makeup artistry.
Senior Patient Care Coordinator
NATIONAL CANCER CENTRE
04.2022 - 04.2023
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Improved patient satisfaction by addressing concerns promptly and empathetically.
- Collaborated with insurance companies to ensure coverage for necessary treatments while minimizing out-of-pocket costs for patients.
- Increased patient retention by establishing strong relationships built on trust, empathy, and clear communication.
- Championed patient rights, acting as an advocate for their needs and concerns within the healthcare system.
- Facilitated problem-solving among team members to address complex issues related to patient care coordination effectively.
- Managed sensitive situations involving end-of-life planning or family conflict resolution with compassion and professionalism.
- Reduced hospital readmission rates through proactive follow-up with discharged patients.
- Coordinated multidisciplinary care, connecting patients with appropriate specialists and support services.
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
Education
High School Diploma -
NATC
SINGAPORE07-2022
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Complaint handling
- Quality assurance
- Customer response
- Performance improvement
- CRM software proficiency
- Customer service
- Computer skills
- Customer relationship management
- Customer relations
Timeline
Customer Care Executive
DKSH SINGAPORE
06.2024 - Current
Senior Patient Care Coordinator
NATIONAL CANCER CENTRE
04.2022 - 04.2023
Billing Executive
POH TIONG CHOON
03.2021 - 09.2022
MAKE UP SPECIALIST
Sephora
05.2011 - 06.2019
High School Diploma -
NATC
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