Ayaka Miranda
Singapore
Summary
Dedicated Japanese teacher and flight attendant with experience in diverse roles across education, hospitality, and customer service industries. Skilled at team collaboration, customer service, communication, safety checks, and logistics management in a multicultural environment. Adept at serving and attending to passengers and customers. I have gained significant positive feedback by providing high-quality service.
Overview
12
12
years of professional experience
Work History
Japanese Language Teacher
Self Employed
04.2021 - Current
- Taught Japanese language to students of various age groups and levels.
- Developed custom lesson plans and learning material.
Flight Attendant
Scoot Pte. Ltd.
01.2016 - 01.2021
- Assisted in logistics including data entry and billing for all the sales on flight.
- Assisted passengers and provided special care to the elderly and the differently abled, passengers with minor medical problems such as airsickness and passengers requiring first aid.
- Attended to passengers with children to make sure they had a pleasant experience on board.
- Made in-flight announcements fluently in both English and Japanese.
- Conducted cabin safety checks prior to departure and solved passenger queries during flight.
- Ensured inventory of food supplies, duty free sale items and emergency equipment.
- Operated all mechanical and safety equipment by adhering to CAAS standards and regulation.
Ground Staff
Swissport Japan
08.2015 - 11.2015
- Interacted with passengers and ensured they had a smooth experience from check-in until final boarding.
- Assisted in check-in and final boarding procedures for various Swissport contracted airlines.
- Solved passenger seating and baggage issues with minimal disruption to their overall experience.
- Worked with colleagues to achieve an excellent on time performance while not compromising on safety and passenger experience.
Frontline Staff
Swissôtel, Nankai, Osaka
06.2014 - 07.2015
- Interacted with patrons and ensured they were greeted and served promptly.
- Delivered high-quality guest service and maintained a welcoming and efficient front operation.
- Worked a flexible schedule.
Frontline Staff
Makisu Japanese Restaurant
04.2013 - 04.2014
- Interacted with patrons and ensured they were treated well and were given a good introduction to the Japanese culture.
- Assisted in logistics including data entry for billing and ensured the highest standards of hygiene in store.
- Trained new colleagues in the Japanese art of serving patrons.
Education
Certificate - Teaching Japanese as a foreign Language
The World Japanese Language Centre
01.2021
Diploma - General Studies
Lethbridge College
Lethbridge, Alberta01.2014
Poole Gakuin High School -
Osaka01.2010
Skills
- Student motivation strategies
- Native japanese proficiency
- Lesson planning
- Intercultural communication
- Group work facilitation
Languages
Japanese
English
Timeline
Japanese Language Teacher
Self Employed
04.2021 - Current
Flight Attendant
Scoot Pte. Ltd.
01.2016 - 01.2021
Ground Staff
Swissport Japan
08.2015 - 11.2015
Frontline Staff
Swissôtel, Nankai, Osaka
06.2014 - 07.2015
Frontline Staff
Makisu Japanese Restaurant
04.2013 - 04.2014
Certificate - Teaching Japanese as a foreign Language
The World Japanese Language Centre
Diploma - General Studies
Lethbridge College