Summary
Overview
Work History
Education
Skills
Work Preferences
Personal Information
Languages
Timeline
Generic
Aw Weng Yin

Aw Weng Yin

Singapore

Summary

Developed strong leadership and organizational skills in fast-paced cafe environment. Effective in team management and optimizing daily operations to ensure customer satisfaction and business growth. Seeking to transition into new field, bringing wealth of experience in customer service and operational excellence.

Offering strong foundation in customer service and operational management, eager to learn and develop within cafe industry. Brings ability to quickly grasp new concepts and apply practical skills in inventory management and team coordination. Ready to use and develop customer service and organizational skills in [Desired Position] role.

Personable and energetic individual with passion for creating welcoming environments. Possesses solid understanding of customer service principles and expertise in managing daily operations and inventory control. Committed to enhancing guest experiences and driving business growth through exceptional service and efficient management.

Knowledgeable cafe manager with solid background in managing daily cafe operations and enhancing customer satisfaction. Developed and implemented successful service protocols that improved team efficiency and customer experiences. Demonstrated expertise in inventory management and staff training, ensuring smooth and consistent operations.

Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.

Overview

10
10
years of professional experience

Work History

Cafe Manager

Knots Cafe & Living
05.2021 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.

Bartender

7th Heaven Ktv &Cafe
10.2020 - 04.2021
  • Friendly
  • Clean & Neat
  • Cashier
  • Create new drinks
  • Coffee Latte Art
  • Ordering
  • Monthly Income: SGD 1800

Waiter

ShanDong Restaurant
05.2020 - 09.2020
  • Friendly
  • Clean & Neat
  • Cashier
  • Monthly Income: SGD 1800

Service Supervisor

Starker Bistro
11.2019 - 04.2020
  • Friendly
  • Clean & Neat
  • Schedule Arrangement
  • Manpower Arrangements
  • Labour Cost Control
  • Inventory Control
  • Stock Ordering
  • Paperwork
  • Monthly Income: SGD 2400

Senior Bartender

Dallas Restaurant & Bar
10.2015 - 10.2019
  • Mastery of Classic Cocktail Recipe
  • Friendly
  • Clean & Neat
  • Able to do Coffee Art
  • Inventory Control
  • Bar Costing Control
  • Supplier Contact
  • Stock Ordering
  • Paperwork
  • Monthly Income: SGD 2500 – SGD 2800

Health Planner

COWAY Sdn. Bhd.
09.2014 - 04.2015
  • Handled Sales in Water Purifier & Air Purifier
  • Promoter Knowledge
  • Monthly Income: MYR 2000 - MYR 4000

Captain (Floor/Bartender)

WOW Karaoke Sg.Wang
08.2012 - 09.2014
  • Classic Alcoholic Beverage Knowledge
  • Manpower Arrangements
  • Labour Cost Control
  • Inventory Control
  • Schedule Planning
  • Paperwork Skill
  • Staff Training
  • Cashier
  • Monthly Income(Latest): MYR 3000

Bartender

Green Box Karaoke
04.2011 - 08.2012
  • Basic Coffee Knowledge
  • Basic Cocktail Knowledge
  • Monthly Income: MYR 1950

Education

Unified Examination Certificate (UEC) -

Shen Jai High School
12.2010

Skills

  • Proficient in Microsoft Office
  • Barista skills
  • Coffee shop operations
  • Customer experience management
  • Staff management
  • Cost controls
  • Employee scheduling
  • Foodservice
  • Health and safety regulations
  • Cost monitoring
  • Cafe inventory
  • Hiring and training employees
  • Team leadership

  • Problem-solving
  • POS terminal operation
  • Quality control
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Alcohol awareness
  • Drink preparation techniques
  • Friendly, positive attitude

Work Preferences

Expected monthly salary: SGD 3000

Willing to travel: Yes

Willing to relocate: Yes

Own Transport: No

Availability: Anytime

Personal Information

  • Malaysia ID: 920325-08-5017
  • Singapore Fin No: G*****64M
  • Age: 33
  • Nationality: Malaysian

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Intermediate (B1)

Timeline

Cafe Manager

Knots Cafe & Living
05.2021 - Current

Bartender

7th Heaven Ktv &Cafe
10.2020 - 04.2021

Waiter

ShanDong Restaurant
05.2020 - 09.2020

Service Supervisor

Starker Bistro
11.2019 - 04.2020

Senior Bartender

Dallas Restaurant & Bar
10.2015 - 10.2019

Health Planner

COWAY Sdn. Bhd.
09.2014 - 04.2015

Captain (Floor/Bartender)

WOW Karaoke Sg.Wang
08.2012 - 09.2014

Bartender

Green Box Karaoke
04.2011 - 08.2012

Unified Examination Certificate (UEC) -

Shen Jai High School
Aw Weng Yin