Avitra Dhivia Brhma Dava

• Recruited, trained, and coached the team to support company growth.
• Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Established strong relationships with key industry players for business growth and expansion.
• Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
• Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
• Implemented process improvements, streamlining workflows and increasing team productivity.
• Coached and mentored team members, fostering a culture of continuous learning and development.
• Optimized resource allocation, enhancing operational efficiency and reducing costs.
• Enhanced internal communication systems by implementing regular meetings/updates across departments.
• Analyzed market trends and competitor activities to inform strategic decisionmaking.
• Delivered exceptional customer service by addressing client concerns promptly and effectively.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Effective Store visits. Evaluate the performance of the Store Manager, utilizing the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
• Ensure communication, through morning calls, written action plans, LOLA notices and one‑on‑one meetings is clear and consistent, with an aim to coach and develop your Team.
• Recruit passionate and Customer focused Team to develop and succession plan through Lovisa. Reduce unnecessary costs, through effective rostering ‑ the right people at the right time.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practice.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Customer Experience

• Achieve monthly growth on last yearʼs sales Track sales hourly using store diary
• Continuously improve on all company KPI's through customer experience
• Train team how to style customers and ask open ended questions ‑ using role‑plays and regular feedback
• Professionally handle customer complaints, ensure the customer leaves happy on every occasion
• Have a clear understanding of storeʼs target set daily, weekly and monthly LFL growth on last year and how the store is tracking on a daily basis
• Identify and discuss opportunities for additional sales and identify any possible threat to sales

Shrink

• Wage target hours are being met
• Take accountability for store shrinkage and ensure levels are kept below company benchmarks. Follow action plans to rectify any issues.
• Complete stock audits weekly by end of day Wednesday (use refill planner in diary to monitor)

Team Management

• Lead, empower and support team members by providing direction, setting clear expectations, encouraging and providing feedback and recognition to individuals and team
• Communicate and behave in a manner that supports the business vision and strategy
• Coach Team on company policies and procedures
• Set performance objectives for Team Members in the planner to challenge them to achieve store KPI's
• Support, encourage and lead change to improve your Team and Lovisa as a business
• Inspire and motivate team with positive reinforcement to ensure daily goals are met
• Recognize and reward Team Memberʼs achievements

Visual Merchandising

• All non‑repairable items are checked if they can repaired and scanned daily
• Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing and Point of Sale material
• Ensure every Team Member understands current promotions and is knowledgeable of the new product lines

Store Standard and Execution

• Your store needs always be clean and tidy for customers‑ order cleaning products as required
• Replenishment is to be processed within 24 hrs.
• Refill stock from cupboards every day
• Cupboards management ‑ each range separated, each style bagged and put in a larger bag with each category. Any styles that may tangle need to be individually bagged
• Diary is to be used daily for all communication between Team
• Keep the backroom clean and tidy ‑ No stock in backroom

• Dress Code as per the Style Guide. Your team piece must be worn at all times
• Customer Service – to ensure that each customer is welcomed and given excellent service according to the Customer Commitments
• Sales Achievement – to assist in the overall achievement of store sales plans and performance indicators.
• Merchandising – to assist the Store Manager in merchandising and housekeeping
• Stock Control – to ensure that the stock is processed according to company standards. To assist in keeping shrinkage levels below plan
• Security – maintain security awareness according to Lovisa policy
• Administration – to assist the Store Manager when directed in all aspects of administration with timely and accurate efficiency
• Shrinkage – to assist in keeping levels below plan
• Communication – to ensure that open lines of communication are maintained
• General – to assist in whatever way you can to ensure the store operates successfully
• Ensure that you always act in a committed, professional and motivated manner

• Delivery order (DO) issuing, packing, picking and warehouse housekeeping.
• Receiving and quality checking (QC).
• Perform document filling for audit purpose.
• To conduct weekly cycle count and quarterly stock take.
• To assist in the loading and unloading of reach trucks and containers and in the transfer, palletizing, sorting and
  stacking of stocks.
• Ensure all operations are in order and always promote safety awareness.
• To ensure maximum efficiency and accuracy on delivery.
• Any ad‑hoc duties assigned by immediate superior.