Austin Yee
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
PetHavenSG
09.2021 - Current
- Creation of Online Pet Store (e.g pet bed, pee pad, poop bag)
- Managed administrative logistics of planning with suppliers, including price negotiations, bulk orders, providing consumers with consistent high-quality products and services.
- Improved online sales by 33% marketing through social media (Instagram and Facebook advertisement)
- Enhanced client’s satisfaction rating with 100+ reviews of 5 stars on Carousell, with more than 200+ bed sold and profit margin of 35% for each product.
Optometrist
Go Eye Care
04.2021 - 02.2024
- Performed front-end customer service by implementing up-selling strategies for recommending various products and complementary purchases, which increased monthly outlet sales by 30%
- Outsourcing ophthalmic lenses whilie building relationships with suppliers to achieve the lowest cost.
- Achieved 40% increase in Facebook followers in 3 days through promotional facebook post
- Improved online sales by 24% after the COVID-19 pandemic with the use of social media & E- commerce (e.g Facebook advertisement)
Operations Intern
Pickupp
06.2022 - 03.2023
- Manage, cold call, update, liaise and onboard 50 new shops/ merchants onto the Pickupp platform
- Managed CRM strategies, resulting in 30% increase of new users at Pickupp, with the use of targeted emails in 1 month
- Actively participate in prospecting and lead qualification across diverse channels, ensuring robust pipeline for potential opportunities
Optometrist
Alan Optics
06.2020 - 03.2021
- Responsible for B2C sales operations through upselling strategies of ophthalmic glasses and contact lenses
- Promoted healthy vision by counseling and educating patients.
- Developed marketing strategies and campaigns to increase brand awareness leading to overall increase sales of 25% in FY2020
Education
B.Sc. (Hons) Supply Chain Management With [Minor] - Supply Chain Management
Singapore University of Social Sciences
04-2024
Diploma in Optometry -
Ngee Ann Polytechnic
Skills
- IT skills: Microsoft Office, Powerpoint, Visio, Adobe Photoshop, Canva
- Sales Proficiency
- Appointment Scheduling
- Negotiation
- Results-Driven
- Product Sales
- Upselling and Cross Selling
- Cold-Calling
- Customer Relationship Building
Volunteer
- Gaming with Club Rainbow (Singapore), 01/2021 - 03/2022, Project facilitator, Hosted several presentations for special need’s children, such as ‘e-Sports Interest Group’, successful engaged student participation levels during every session hosted, leading to positive feedbacks from parents.
- Youth Expedition Project, Cambodia, Baray, 03/2018 - 04/2018, Volunteer Student Leader, 14-day trip to Cambodia, Baray, where community eye screening was conducted, worked with YEP (NYC), Essilor Vision Foundation and NGO such as Khmer Homestay Baray to conduct eye screenings efficiently. 1396 underprivileged adults and children were screened and dispensed approximately 1000 pairs of glasses.
National Service
S3 Branch Signal Operation Spec (3rd Sergeant) (SAF)
AUG 2018 – AUG 2020
· Overall Performance: Outstanding
· Overall Conduct: Outstanding
· Led a platoon of signalers in 17C4I Signal Operations and supervised them in ensuring completion of their daily task in the unit.
· Conducted trainings for the signalers
Languages
English
First Language
Chinese (Mandarin)
Proficient (C2)
C2
Korean
Intermediate (B1)
B1
Timeline
Operations Intern
Pickupp
06.2022 - 03.2023
Retail Sales Associate
PetHavenSG
09.2021 - Current
Optometrist
Go Eye Care
04.2021 - 02.2024
Optometrist
Alan Optics
06.2020 - 03.2021
B.Sc. (Hons) Supply Chain Management With [Minor] - Supply Chain Management
Singapore University of Social Sciences
Diploma in Optometry -
Ngee Ann Polytechnic
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