Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Austin Sheng Hua Cheong

Austin Sheng Hua Cheong

Singapore

Summary

Experienced with telesales techniques that build rapport and foster customer loyalty. Utilizes persuasive communication and active listening to meet and exceed sales targets. Track record of driving revenue through strategic follow-ups and personalized customer interactions.

Overview

13
13
years of professional experience

Work History

Telesales Officer

DCS Card Centre Pte Ltd
03.2021 - 04.2024
  • Responsibilities:
  • - Conducting outbound calls to customers to share about credit funds facilities such as personal loans.
  • - Conducting follow-up calls to customers as sometimes they will need time to consider before they proceed with the phone enrollment application.
  • - Assist the customers with their application through phone enrollment.
  • - To perform a verification with customers before sharing any of their account details such as their credit limit or outstanding.
  • - Sending email to customers for more information about current promotions upon their request.
  • - Sending email to customers to follow up on credit limit review and income documents.
  • - Ensure that my customers understand clearly about the products they are applying for because everything will be explained to them on the phone.
  • Experiences gained:
  • - Providing sales and customer service experience to customers on the phone
  • - Speaking to customers effectively on the phone
  • - Following up with customers through the phone and via email
  • - Working in a fast pace environment
  • Accomplishment:
  • - Compliments from customers
  • - Sense of achievement when customers are satisfied with the service
  • Income: $1700(Basic), (Commission)
  • Reason for Leaving:

Customer Service Consultant

StarHub Ltd
08.2018 - 09.2019
  • Responsibilities:
  • - Attend to walk-in customers with their enquiry and services
  • - Assist in explaining about the StarHub Services and current promotions for customer and issue them the queue ticket
  • - Assist the customers with their missed queue by helping them to get the next available counters
  • - Assist the customers to do sim-card replacement
  • - Ensure that I complete my end day duties.
  • Experiences gained:
  • - Establish good relationships with customers
  • - Promoting telecommunication services to customers
  • - Working in a fast pace environment
  • Accomplishment:
  • - Compliments from customers
  • - Sense of achievement when customers are satisfied with the service
  • Income: $1800(Basic)
  • Reason for Leaving: To look for better opportunity

Retail Sales Executive

AddOn Systems PTE LTD
09.2016 - 02.2018
  • Responsibilities:
  • - Attend to walk-in customers or call-in customers
  • - Assist in setting up the product for customer to ensure that products are able to run smoothly
  • - Promote our IT Products to customer based on their requirement.
  • - Handle follow up on quotation with customers
  • - Ensure that our retail shop tidiness is always ready for operation
  • - Cross-sell other products to customers
  • - Assist with customers' queries
  • Experiences gained:
  • - Establish good relationships with customers
  • - Promoting sales items to customers
  • - Learned sales techniques in promoting IT products
  • Accomplishment:
  • - Compliments from customers
  • - Sense of achievement when customers are satisfied with the service
  • Income: $1700(Basic), (Commission)
  • Reason for Leaving: To look for better opportunity

Direct Sales Officer

CIMB Bank
09.2015 - 03.2016
  • Responsibilities:
  • - Attend to walk-in customers in various road shows
  • - Assist in setting up the road shows and ensure that equipments are able to run smoothly
  • - Acquiring new to bank and existing customers to sign up for credit cards
  • - Handle follow up on income documents with customers
  • - Assist with customers' queries
  • Experiences gained:
  • - Establish good relationships with customers
  • - Working in a fast pace environment
  • - Promoting sales items to customers
  • - Learned sales techniques in promoting products
  • Accomplishment:
  • - Compliments from customers
  • - Sense of achievement when hitting sales target
  • Income: $1900(Basic), (Commission)
  • Reason for Leaving: Looking to gain new experience in a different industry

Direct Sales Officer

Bank of China
01.2015 - 06.2015
  • Responsibilities:
  • - Attend to walk-in customers in various road shows
  • - Assist in setting up the road shows and ensure that equipments are able to run smoothly
  • - Acquiring new to bank and existing customers to sign up for credit cards
  • - Handle follow up on income documents with customers
  • - Assist with customers' queries
  • Experiences gained:
  • - Establish good relationships with customers
  • - Working in a fast pace environment.
  • - Promoting sales items to customers
  • - Learned sales techniques in promoting products
  • Accomplishment:
  • - Compliments from customers
  • - Sense of achievement when hitting sales target
  • Income: $1500(Basic), (Commission)
  • Reason for Leaving: To look for better opportunity

Air Operations Specialist

Republic of Singapore Air Force
07.2012 - 07.2014
  • Responsibilities:
  • - Ensure that the daily flying program is updated
  • - Securing the airspace as required by my supervisors
  • - Monitoring the stocks of squadron properties
  • - Ensure that courses materials are always prepared beforehand
  • - Provide on the job training to new colleagues
  • Experiences gained:
  • - Working together as a team to accomplish the tasks given
  • - Gain knowledge of leadership skills
  • - Learn to handle daily operational duties
  • - Improve interpersonal skills
  • Accomplishment:
  • - Receive compliments from OIC (Officer in Charge)
  • - Receive letter of merit award from my CO (Commanding Officer)
  • - Given lots of learning opportunities within the section
  • Income: $800/mth

Customer Service Officer

UOB Bank Ltd
02.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Higher Nitec - Mechanical Engineering

ITE College East
01.2012

Nitec - Precision Engineering

ITE College West
01.2009

GCE 'N' Level - undefined

Sembawang Secondary School
01.2007

PSLE - undefined

Sembawang Primary School
01.2003

Skills

  • Information Technology (IT) Skills
  • Familiar with MSOffice which include PowerPoint and Excel
  • Able to work independently with minimum supervision
  • Highly motivated, positive, hardworking and participative
  • Accept responsibilities and very keen to learn new things
  • Sales driven and customer service oriented
  • Possess drive, initiative and ability to work independently
  • Follow-up skills
  • Target achievement
  • Objection handling
  • Cold calling
  • Sales strategies

Languages

Written & Spoken
English and Mandarin
Dialect languages

Timeline

Customer Service Officer

UOB Bank Ltd
02.2025 - Current

Telesales Officer

DCS Card Centre Pte Ltd
03.2021 - 04.2024

Customer Service Consultant

StarHub Ltd
08.2018 - 09.2019

Retail Sales Executive

AddOn Systems PTE LTD
09.2016 - 02.2018

Direct Sales Officer

CIMB Bank
09.2015 - 03.2016

Direct Sales Officer

Bank of China
01.2015 - 06.2015

Air Operations Specialist

Republic of Singapore Air Force
07.2012 - 07.2014

Nitec - Precision Engineering

ITE College West

GCE 'N' Level - undefined

Sembawang Secondary School

PSLE - undefined

Sembawang Primary School

Higher Nitec - Mechanical Engineering

ITE College East

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Austin Sheng Hua Cheong