AUNG MYO ZIN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Attendant Assistant
Inya Lake Hotel
01.2021 - 12.2023
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Verified accuracy of orders and proper proportions before serving to customers.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Greeted guests upon arrival by providing warm welcome.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
High School Diploma -
No 1 Basic Education High School
Meikhtila Township, Mandalay Division, Myanmar03.2019
Skills
- Stocking
- Food safety knowledge
- Hospitality service expertise
- Guest Services
Certification
- Certificate in Matriculation Examination Pass (High School Diploma)
- Certificate in Microsoft Office Basic
- Certificate in Elementary General English
Languages
English
Intermediate (B1)
Timeline
Service Attendant Assistant
Inya Lake Hotel
01.2021 - 12.2023
High School Diploma -
No 1 Basic Education High School
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