AUNG THET PAING PHYO
IT Operation Support
Summary
To contribute impactful and innovative projects efficiently to the company while focusing on productivity along with strong problem-solving skills to enhance customer experience and drive business growth. To leverage my diverse expertise in software development, cloud computing, web security, and Agile methodologies to deliver innovative, secure, and user-centric solutions in a dynamic IT environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
8
8
Certifications
Work History
Part-timer
04.2023 - Current
- F&B services where I learnt a lot of communication skills and customer service with people from diverse background
IT Operations Support Intern
Gurusoft Pte Ltd
04.2025 - 03.2026
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
- Conducted research on industry trends and best practices, contributing to the development of innovative support strategies.
- Showcased versatility in adapting quickly to new software tools introduced into the work environment as part of continuous improvement efforts.
- Collaborated with team members to provide comprehensive solutions to client inquiries.
- Prevented potential escalations by proactively identifying recurring issues and suggesting improvements within the organization''s processes or products that could address them.
- Provided exceptional service with prompt responses to phone calls, emails, and chat messages from clients seeking assistance.
- Assisted in streamlining support processes for increased efficiency and productivity.
- Created detailed documentation for common support requests, reducing response time for future inquiries.
Education
Diploma - Information Technology
Temasek Polytechnic
02.2026
Skills
Skilled in programming languages such as JavaScript, Python and Dart together with frameworks and libraries such as Flutter, Nodejs, Expressjs
Experienced in Database management by using MySQL, MongoDB, Firebase and AWS DynamoDB
Highly competent in Project Management methodologies such as Agile and Scrum by coordinating timelines and ensuring deliverables meet requirements
Proficient in using tools such as VS Code, Postman, Jira, Adobe xd, Figma, Canva, Anaconda, Knime, Power BI
Advanced skills in applying AWS services such as Cloud computing, Microservices implementation, Dynamo DB, API gateway, etc
Intermediate skills in extracting Insights from raw Data with meaningful and visualize reports
Advanced skills in Data structures and Algorithms for efficient computing time and data processing
Teamwork and collaboration
Friendly, positive attitude
CO-CURRICULAR ACTIVITIES
Services CCN 2023 Official Event 2024 IIT Open House
Certification
Completed certificates:
Timeline
IT Operations Support Intern
Gurusoft Pte Ltd
04.2025 - 03.2026
Part-timer
04.2023 - Current
Diploma - Information Technology
Temasek Polytechnic