Audry Song

• Led strategic sales initiatives to enhance market positioning and customer engagement.
• Developed and implemented training programs for junior sales staff to improve performance.
• Analyzed sales data to identify trends, driving targeted marketing strategies and campaigns.
• Collaborated with cross-functional teams to streamline operations and optimize resource allocation.
• Established key relationships with clients, resulting in increased customer loyalty and retention.
• Oversaw the execution of sales presentations, ensuring alignment with company branding guidelines.
• Mentored team members on best practices in sales techniques and customer relationship management.
• Evaluated market conditions and competitor activities to inform strategic planning processes.
• Forged strategic partnerships with complementary businesses to enhance overall client offerings and increase referral opportunities.
• Continuously sought out opportunities for personal and professional development, attending industry conferences and seminars in order to stay current with best practices and emerging trends.

• Delivered exceptional customer service, fostering strong client relationships and repeat business.
• Conducted thorough vehicle presentations, effectively highlighting features and benefits to clients.
• Managed sales transactions with precision, ensuring compliance with company policies and procedures.
• Collaborated with marketing team to develop promotional strategies that increased showroom traffic.
• Trained new sales consultants on product knowledge and sales techniques, enhancing overall team performance.
• Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Developed strong relationships with customers for repeat business and referrals.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
• Answered telephone and email inquiries from potential customers.
• Streamlined sales process with efficient organization of client information and follow-up communications.
• Increased dealership revenue through effective negotiation and closing techniques.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
• Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
• Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
• Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
• Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
• Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
• Negotiated purchase prices and explained sales, warranty, and optional products.

• Developed strategic initiatives to enhance client engagement and satisfaction.
• Advised on market trends and property valuations to guide investment decisions.
• Analyzed competitive landscapes to inform strategic positioning and marketing tactics.
• Facilitated high-level negotiations between stakeholders to achieve favorable outcomes in transactions.
• Evaluated clients'' competitive landscape, identifying key strengths, weaknesses, opportunities, and threats to inform strategic recommendations.
• Conducted thorough market research and analysis to identify opportunities for client expansion and growth.
• Negotiated contracts with external vendors or partners on behalf of clients to secure favorable terms that aligned with their budgetary constraints or strategic priorities.
• Collaborated with cross-functional teams to develop innovative solutions for clients facing unique challenges or roadblocks.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for client.

• Developed operational frameworks to streamline supply chain processes and improve efficiency.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Negotiated favorable terms with suppliers and vendors, significantly reducing operational expenses.
• Established key partnerships with oversea artisans to expand product range and support community engagement.
• Oversaw financial management, ensuring sustainable growth through effective budgeting and resource allocation.
• Analyzed market trends to inform business strategies, driving competitive advantage in the furniture sector.
• Evaluated market trends to identify emerging opportunities and inform strategic decision making.
• Implemented customer feedback systems to refine product development and enhance user satisfaction.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
• Drove company growth by identifying and penetrating new market segments.
• Secured lucrative partnerships by establishing strong relationships with key industry players.
• Grew the customer base through targeted outreach and networking events.
• Formulated and executed strategic initiatives to improve product offerings.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• Developed and maintained strong customer relationships to drive sales growth.
• Implemented strategic sales initiatives to improve overall performance.
• Executed promotional campaigns that increased brand visibility and engagement.
• Negotiated contracts with clients, ensuring favorable terms for the company.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Participated in industry trade shows to represent company and generate valuable leads for future business growth.
• Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.

• Engaged customers through product demonstrations and brand storytelling to enhance awareness.
• Collaborated with sales teams to develop targeted marketing strategies that drove customer engagement.
• Trained new team members on product features and effective sales techniques to improve performance.
• Analyzed customer feedback and market trends to inform promotional campaigns and product offerings.
• Implemented innovative sales tactics that enhanced customer experiences and boosted brand visibility.
• Mentored junior sales staff, fostering a collaborative environment that encouraged professional growth and development.
• Participated in industry trade shows and networking events to expand professional connections and generate new leads for the business.
• Developed custom solutions tailored to individual client needs, demonstrating expert knowledge of company products or services while maximizing value for customers.
• Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
• Increased sales by building strong relationships with clients and providing excellent customer service.
• Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
• Effectively communicated complex information about products or services to diverse audiences, adapting language and presentation style as needed.
• Boosted company reputation by consistently delivering exceptional results and exceeding client expectations.
• Demonstrated products to customers to illustrate features, advantages and benefits.
• Educated customers on product features and answered questions regarding product use.
• Provided exceptional customer service to drive satisfaction.
• Managed conflict resolution effectively, maintaining a cohesive team environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.

• Promoting & Marketing of Audi Automobile.

• Established relationships with new & existing customers.

• Maintained contact with clients through meeting and follow-up phone calls.

• Recommend & suggest suitable opinions to buyer.

• Advised customers regarding payment options; loans and leasing banking terms.

• Negotiated delivery and price variations.

• Demonstrate & explain to customers on how to use acquired vehicles after delivery.

• Fulfilled & exceed company Sales target.

• Update management daily in regards to records of sales and orders.

• Maintained familiarity with used cars and stayed updated regarding competitor’s products.

• Keep buyer or lessee up to date on changes in pricing, leasing programs, different incentives, campaigns and Roadshows.

• Providing the highest possible standard of customer service at all times.

• Promoting & Marketing of Volkswagen Automobile.

• Established relationships with new customers.

• Maintained contact with existing customers through meeting and follow-up phone calls.

• Recommend & suggest suitable opinions to buyer.

• Advised customers regarding payment options; loans and leasing banking terms.

• Promoting & Marketing of Volkswagen Automobile.

• Established relationships with new customers.

• Maintained contact with existing customers through meeting and follow-up phone calls.

• Recommend & suggest suitable opinions to buyer.

• Advised customers regarding payment options; loans and leasing banking terms.

• Negotiated prices, terms of sales and service agreements.

• Demonstrate & explain to customers on how to use acquired vehicles after delivery.

• Update management daily in regards to records of sales and orders.

• Maintained familiarity with used cars and stayed updated regarding competitor’s products.

• Keep buyer or lessee up to date on changes in pricing, leasing programs, different incentives, campaigns and Roadshows.

• Fulfilled & exceed company Sales target.

Providing the highest possible standard of customer service at all times.Negotiated prices, terms of sales and service agreements.

• Demonstrate & explain to customers on how to use acquired vehicles after delivery.

• Update management daily in regards to records of sales and orders.

• Maintained familiarity with used cars and stayed updated regarding competitor’s products.

• Keep buyer or lessee up to date on changes in pricing, leasing programs, different incentives, campaigns and Roadshows.

• Fulfilled & exceed company Sales target.

Providing the highest possible standard of customer service at all times.

• Retailing& promoting of premium Leather sofa.
• Improved product offerings by gathering customer feedback and working closely with product development team.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated prices, terms of sales and service agreements.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to team objectives in fast-paced environment.
• Assisting customers with selecting merchandise, finding accessories and completing purchases.
• Presented professional image consistent with company's brand values.
• Stayed current on company offerings and industry trends.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Attended monthly sales meetings and quarterly sales trainings.
• Set and achieved company defined sales goals.