AUDREY ONG
Customer Sales Representative
Summary
Dedicated Customer Sales Representative skilled in effective listening and consultative selling. Restores consumer confidence by handling complaints professionally. Maximises customer satisfaction through proactive follow-up and tailored support.
Overview
8
8
years of professional experience
Work History
CUSTOMER SALES REPRESENTATIVE
Sinar Mas Employment Agency
03.2024 - 04.2026
- Resolved customer inquiries, issues, and complaints in person and via phone, fostering positive relationships and ensuring effective communication.
- Managed customer complaints with empathy and professionalism, reinstating consumer confidence and loyalty.
- Developed and maintained positive relationships with customers, resulting in high retention rates.
- Strengthened relationships with existing customers through proactive follow-up after sales, contributing to overall satisfaction.
- Helped guests obtain specialised support for product, service and payment issues.
- Approached customers with consultative mentality to uncover and meet specific requirements.
CUSTOMER SERVICE REPRESENTATIVE
Ji Mei Flower Pte Ltd
02.2018 - 02.2024
- Resolved customer service inquiries promptly and accurately, enhancing overall customer experience
- Handled inbound customer service calls, effectively resolving queries and complaints to maintain high satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Managed customer inquiries through phone, email, and messaging with prompt, courteous responses.
- Processed flower orders accurately, confirming product details, delivery addresses, and special requests.
- Coordinated with florists and delivery teams to ensure timely order fulfillment.
- Resolved customer complaints by offering practical solutions and clear follow-up.
- Updated order records and customer information to maintain accurate service tracking.
- Supported daily sales operations by handling payments and basic point-of-sale tasks.
- Tracked delivery status and communicated updates to customers and internal teams.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Nil
Skills
Customer relationship management
Problem-solving
Customer satisfaction focus
Active listening
Customer Service
Problem-solving strength
Effective listening
Empathic listening
Client service
Fluent in [Language]
Face-to-face selling
Timeline
CUSTOMER SALES REPRESENTATIVE
Sinar Mas Employment Agency
03.2024 - 04.2026
CUSTOMER SERVICE REPRESENTATIVE
Ji Mei Flower Pte Ltd
02.2018 - 02.2024
No Degree -
Nil