Audrey ong
Sinar Mas Employment Agency
8
Years of experience
Customer-focused professional with extensive experience in resolving inquiries and managing product recommendations. Skilled in effective communication and team collaboration, committed to enhancing customer satisfaction through prompt and professional service.
Work History
Customer Sales and Service Expert
2 Years 2 Months- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Managed product recommendations tailored to individual customer needs, enhancing satisfaction and loyalty.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
Customer Service Representative
6 Years- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of floral arrangements.
- Assisted in training new staff on customer service protocols and product knowledge.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
Timeline
Customer Sales and Service Expert
Sinar Mas Employment Agency
02.2024 - 04.2026Read More
Customer Service Representative
Ji Mei Flower Pte Ltd
02.2018 - 02.2024Read More