AUDREY ONG
Singapore
Summary
Ambitious individual with strong organizational and multitasking skills, as well as a keen interest in the F&B industry. Seeking to learn and hone skills with diligence to contribute to team success. Detail-oriented individual with a desire to provide excellent customer service while upholding company standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Crew Member
The Urban Hideout
02.2024 - Current
- Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner
- Developed strong interpersonal skills through interaction with customers on a daily basis
- Provided excellent customer service and support to customers in a fast-paced retail environment
- Showed customers to their seats as per their needs and requests
- Kept all prep areas clean by sweeping, mopping and washing down counters
- Washed cups and bar equipment, dried washed utensils
- Operated waffle machine and served gelato
- Prepared pet meals as per SOP
Bubble Tea Barista
I Love Taimei
03.2024 - 09.2024
- Used POS system to accurately enter orders and process payments
- Listened carefully to customer requests and prepared their orders accordingly
- Followed exact recipes for mixing and preparing beverage and food items
- Worked well in a team setting, providing support and guidance
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Helped management keep adequate supply on hand by notifying of shortages
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Managed opening and closing of the store
F&B Retail Associate
TWG
11.2023 - 01.2024
- Managed retail and dine-in transactions
- Packed macarons and pastries for to-go orders
- Proficiently managed multiple tasks simultaneously while adhering to company standards for quality assurance
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Completed all store opening and closing procedures
- Assisted customers with locating items and finding prices
- Recommended different tea leaves according to customer preferences
- Developed a thorough knowledge of store products and services
Education
O Levels -
Riverside Secondary School
09.2023
Skills
- Menu Memorization
- Basic food preparation
- Beverage Preparation
- Stress Tolerance
- Customer Service
- Performance Improvement
- Inventory Management
- Verbal and written communication
- Problem-solving abilities
- Interpersonal skills
- Multitasking capabilities
- Efficient task completion
- Reliability and punctuality
- Attention to detail
Personal Information
- Date of Birth: 01/23/07
- Nationality: Singaporean
Certification
WSQ Food Safety and Hygiene Level 1
Timeline
Bubble Tea Barista
I Love Taimei
03.2024 - 09.2024
Service Crew Member
The Urban Hideout
02.2024 - Current
F&B Retail Associate
TWG
11.2023 - 01.2024
O Levels -
Riverside Secondary School
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