Audrey Chan
Summary
Accomplished Sales Manager offering 11 years of experience in banking and mortgage sales. A mature, positive and diligent individual who strives to achieve the highest standard possible at any given task. Possess comprehensive knowledge of the banking mortgage procedures and regulations. Proven record of contributing to profitability of previous employers by generating income and revenue growth. Well-developed organization abilities and interpersonal and communication skills. Able to thrive in an intensely competitive, dynamic environment.
Overview
16
16
years of professional experience
Work History
SENIOR BUSINESS DEVELOPMENT MANAGER, MORTGAGES
Standard Chartered Bank
12.2017 - Current
- Actively acquiring sales leads and business opportunities for mortgage loans
- Advise clients seeking for mortgage loans the suitable loan packages for their budget.
- Collaborated cross-functionally with retail and priority segments teams to maintain consistent client experience.
- Managed accounts to retain existing accounts and grow share of business.
- Ensure efficient and prompt administration of all aspects of client service delivery
- Adhere to bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and code of conduct.
Financing Solutions Manager
MALAYAN BANKING BEHARD
11.2013 - 11.2017
- Actively acquiring sales leads and business opportunities to promote mortgage loans
- Advise clients seeking to refinance or purchase property and help customers determine the best loan packages for their budget
- Cross selling a range of retail financial products
- Deliver international sales presentations to potential clients and assist throughout completion of application process while strengthening client relationship
- Ensure efficient and prompt administration of all aspects of client service delivery
- Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and code of conduct.
Flight Stewardess
SINGAPORE AIRLINES
03.2008 - 08.2013
- Ensure passengers' safety onboard the aircraft, adhere to CAAS regulations and company policies
- Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
- Direct aircraft evacuation as necessary and provide medical assistant when required
- Mentor new flight attendants on company policies, service standards and procedures
- Successfully completed annual requalification.
Education
Diploma in Accounting and Finance -
TEMASEK POLYTECHNIC
05.2008
Accomplishments
MALAYAN BANKING BERHARD, Outstanding Achievement Award (2016)
Additional Competencies
English, Chinese (Written and Spoken), MS word, MS Excel, MS PowerPoint, Dragon boat Team - Team Member
Personal Information
Date of Birth: 08/28/87
References
Available upon request
Timeline
SENIOR BUSINESS DEVELOPMENT MANAGER, MORTGAGES
Standard Chartered Bank
12.2017 - Current
Financing Solutions Manager
MALAYAN BANKING BEHARD
11.2013 - 11.2017
Flight Stewardess
SINGAPORE AIRLINES
03.2008 - 08.2013
Diploma in Accounting and Finance -
TEMASEK POLYTECHNIC
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