ATHIPARAN VADIVALOO
JOHOR BAHRU
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Yusen Logistics
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Inventory Administration
Franklin Offshore
- Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports
- Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves
- Processes and/or approves invoices for payment
- Monitored and recorded company invoice, deliver order, and other documents for Sales
Shipping Coordinator
Scientex Great Wall (Ipoh) Sdn. Bhd.
- Involvement and preparation on Gardenia Plastics
- Receive, register and distributing packages and letters within the company
- Maintain the company stockroom through organizing, cleaning, and cataloguing items
- Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment of products
- Tracks, traces, and updates the status of outgoing shipments
- Other tasks include creating a shipping label and packing slip for each item and scheduling shipment with the right carrier
Education
Diploma - Human Resources Management, Business Management
KOLEJ POLY TECH MARA
KUALA LUMPUR12.2014
PMR & SPM -
SMK DATUK HAJI ABDUL WAHAB
12.2010
Skills
- Inventory and restocking
- Treatment Administration
- Innovative Office Administration
- Inventory control proficiency
- Reliable Inventory Management
Languages
English
Bahasa Malaysia
Marital Status
Married
Willing To Travel
True
Own Transport
True
Personal Information
- Expected Salary: Negotiable
- Willing To Relocate: True
- Date of Birth: 14 July 1993
- Gender: Male
- Nationality: Malaysian
References
- Mr. Chandramoghen Irishan, Pegawai Perkhidmatan Pendidikan Gred DG41, Sek Men. Keb. Bum Bum, +650134820210
- Ms. Malini Ragu, Global Support Executive, HSBC KL, +650105632625
Timeline
Customer Service Representative
Yusen Logistics
08.2023 - Current
Inventory Administration
Franklin Offshore
Shipping Coordinator
Scientex Great Wall (Ipoh) Sdn. Bhd.
Diploma - Human Resources Management, Business Management
KOLEJ POLY TECH MARA
PMR & SPM -
SMK DATUK HAJI ABDUL WAHAB
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