Athena Nh
Summary
A person with a keen eagerness to learn, some experience in administration support and customer service. Bilingual in English and Mandarin, a patient listener who is a good team player, willingness to work towards fostering new relationships and some skills in data management such as in Microsoft Word and Microsoft PowerPoint. Motivated to work towards providing good customer service and customer retention through relationship building.
Overview
1
1
Certification
Work History
Claims Executive
AON Consulting
- Supported team members in executing daily tasks, fostering a collaborative work environment.
- Improved internal reporting processes by organising information more efficiently for stakeholder review.
- Involved in data entry, handling phone calls, administrative duties to support work flow and company processes
Sales Executive
Mini Toons Pte Ltd
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Collaborated with marketing team to develop promotional materials and campaigns.
- Provided product demonstrations to potential customers, showcasing features and benefits.
- Conducted market research to identify trends and opportunities for product promotion.
- Trained new sales team members on product knowledge and effective selling techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Part Time Admin Assistant
Manulife Insurance
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Advance Diploma in Human Resource - Human Resource
Nanyang Polytechnic
Singapore05.2023
Advance Diploma in Banking And Finance - Banking And Finance
Nanyang Polytechnic
Singapore05.2021
Bachelor of Business -
University of London
09.2016
Skills
Interpersonal skills
Executive support
Customer-oriented
Customer relations
Administrative skills
Motivation
Team player
Customer retention
Human resources
Bilingual
PC competent
Communication skills
Certification
Delf Certificate in French A1
Languages
French
Elementary (A2)
Timeline
Claims Executive
AON Consulting
Sales Executive
Mini Toons Pte Ltd
Part Time Admin Assistant
Manulife Insurance
Advance Diploma in Human Resource - Human Resource
Nanyang Polytechnic
Advance Diploma in Banking And Finance - Banking And Finance
Nanyang Polytechnic
Bachelor of Business -
University of London