Asy'syafiq Shamm
Summary
Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
13
13
years of professional experience
Work History
Engineer Technician
Structo Private Limited
01.2019 - 10.2023
- Performed work according to project schedules and high quality standards.
- Assisted with installation, calibration and testing of engineering systems.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Conducted research and gathered data on engineering components and systems.
Concierge
Shangri La Hotel Asia Limited
05.2015 - 12.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
Sales & Marketing
Catalyst Marketing Solution
02.2011 - 05.2015
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
N LEVEL - Secondary Education
Ping Yi Secondary Scool
Singapore, Null, Singapore12.2010
PSLE - Primary Education
Bedok Green Primary School
Singapore, Null, Singapore12.2008
Skills
- Customer Care
- Customer Engagement
- Complaint Handling
- Sales Process
- Customer Service
- Marketing
- Operational Analysis
Timeline
Engineer Technician
Structo Private Limited
01.2019 - 10.2023
Concierge
Shangri La Hotel Asia Limited
05.2015 - 12.2018
Sales & Marketing
Catalyst Marketing Solution
02.2011 - 05.2015
N LEVEL - Secondary Education
Ping Yi Secondary Scool
PSLE - Primary Education
Bedok Green Primary School
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