Asyraaf Azman
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Recently graduated in June 2024 and possesses vast knowledge and experience in the workforce for both private and public organizations
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive, MOM Contact Centre Services, CRD
Ministry Of Manpower
07.2021 - Current
- Handle MOM Contact Centre daily operations
- Management of MOM Contact Centre vendor
- Process Cat 2 clearance for vendor
- Assist in handling payment matters related to MOM Contact Centre
- Do up administrative approvals for vendors, events, external audit
- Verifying of invoices billed to MOM Contact Centre
- Follow up on complain cases for MOM Contact Centre
- Other administrative duties
- Follow up urgent second level escalations to departments
- Records management in E-registry
- SWRC Co-chair for FY24
- Handle CRM related issues (E.g CRM Migration, systems support)
- Summarize policies into slides for MOM Contact Centre agents.
- Verification of KPIs for monthly billing
Engagement Officer, CRD
Ministry Of Manpower
09.2020 - 07.2021
- Management of 72 Temp Staffs
- Handle daily email queries from members of public
- Follow up on urgent second level escalation from public.
- Assist in scheduling meetings, briefings for new policies rollout.
Operations Relations Executive
UFC GYM City Square
01.2020 - 08.2020
- Handle the daily operations of the gym
- Set monthly KPIs for sales team
- Handle daily invoicing
- Provide monthly billing statement and reports to management
- Successfully open and manage the daily operation of the 2nd UFC gym in Singapore.
Verification Officer, MRSD
Ministry Of Manpower
05.2019 - 01.2020
- Handling CLFS 19 verification
- Provide statistics for CLFS survey
- Interview with respondent
- Verification of documents submitted by public
- Follow up with member of public regarding any missing documents and urgent survey matters.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Improved overall operational efficiency by identifying areas for process improvement and suggesting actionable solutions to management.
- Demonstrated exceptional problem-solving skills when faced with challenges during verification process, ultimately achieving successful outcomes.
Supply Supervisor/ Comms IC
Singapore Armed Forces
04.2017 - 04.2019
- In charge of communication equipment
- Handle Military Stock take
- Handle Training of new NSF soldiers
- Handle Manpower Resources
- Handle Night Vision Googles
- Handle Reservist Unit
- Handle Paperwork
MTS ADMIN & ETF DISBURSTMENT
Yayasan Mendaki
07.2016 - 12.2016
- Mendaki MTS registration
- Mendaki ETF Voucher disbursement
- Interact with public that requires urgent financial assistant.
- Assist public who request for Financial Assistant
- Assist public in enrolling their students into tuition centres
- Successfully completed over 200 applications in 2016
Assistant Accountant
Interunion ( S.E ASIA) Pte Ltd
01.2016 - 06.2016
- Data Entry Of Accounts Payable & Receivable & General ledger
- Any other administrative functions required by Accountant
- Process Payment
Education
Bachelor of Science - Global Logistics & Logistic Economy
Coventry University
Singapore06.2024
Diploma - Supply Chain Management
PSB Academy
Singapore01.2022
Diploma - Service Leadership
TVI Institute
01.2020
Certified Accounting Technician -
SAA Global Education Centre
01.2015
Skills
- Efficient in Microsoft Office
- Excellent Communication
- Multitasking Abilities
- Sysfright Accounting System
- Mind Your Own Business Accounting System
- CRMS System
- Government E-reg
- Government GeBIZ
- Friendly, Positive Attitude
- Teamwork and Collaboration
Certification
- Scrumaster, National University of Singapore, 01/01/24
- Email Writing Skills for Public Service, British Council, 08/01/22
- Email Proficiency, British Council, 07/01/22
Languages
Fluent in English
Fluent in Malay
Awards
Minister For Manpower Award, Transforming the primary care landscape and financing for migrant workers
Personal Information
Age: 27
Accomplishments
Minister for Manpower award 2023
Gym and fitness
Self motivated to keep myself fit while managing heavy workload along with my part time education before graduation in June 2024.
Timeline
Executive, MOM Contact Centre Services, CRD
Ministry Of Manpower
07.2021 - Current
Engagement Officer, CRD
Ministry Of Manpower
09.2020 - 07.2021
Operations Relations Executive
UFC GYM City Square
01.2020 - 08.2020
Verification Officer, MRSD
Ministry Of Manpower
05.2019 - 01.2020
Supply Supervisor/ Comms IC
Singapore Armed Forces
04.2017 - 04.2019
MTS ADMIN & ETF DISBURSTMENT
Yayasan Mendaki
07.2016 - 12.2016
Assistant Accountant
Interunion ( S.E ASIA) Pte Ltd
01.2016 - 06.2016
Diploma - Service Leadership
TVI Institute
Bachelor of Science - Global Logistics & Logistic Economy
Coventry University
Diploma - Supply Chain Management
PSB Academy
Certified Accounting Technician -
SAA Global Education Centre
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