Astrude Mc Ardle
Summary
Detail-oriented Bookkeeper with financial reporting and regulatory compliance expertise. Exceptional bookkeeping, reporting, and communications skills enabled impressive results. Proficient Store Manager dedicated to hiring top-notch personnel and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
15
15
years of professional experience
Work History
Bookkeeper
Starbucks Coffee Singapore
07.2021 - 08.2022
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Store Manager
Starbucks Coffee Singapore PTE LTD
09.2013 - 06.2021
- Managed 6 stores with record of consistently meeting store based targets
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Operations Manager
Tea Mansion Pte Ltd (Franchisee of Gong Cha Singapore)
08.2011 - 08.2013
- Managed 4 franchise stores which delivered consistent results in terms of sales and competition and adherence to the franchise standards
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Quality Controller/Trainor
Watami Singapore PTE LTD (Japanese Casual Dining Restaurant)
02.2010 - 07.2011
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspected set sample of products for defects and compliance with design standards.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Developed and implemented quality assurance improvements.
Branch Manager
Prime Pacific Grill Corporation (Gerry's Grill Bar & Restaurant)
Angeles City, Pampanga
04.2009 - 01.2010
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Customer Service Agent
Convergy's Philippines Services Corporation
Makati City
09.2008 - 03.2009
- Educated clients on account services and resolved client inquiries regarding statement information and account balances, credit card inquiries relating to fraud
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Accounts Assistant/Payroll Assistant
Nandos International Restaurant
Manama
11.2006 - 08.2008
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Communicated with suppliers to reconcile invoice payments.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Processed new hire paperwork and documents.
Education
Bachelor of Science - Accountancy
Colegio De San Juan De Letran
Manila, Philippines04.1995
Skills
- Quickbooks knowledge
- Financial Processing and Reporting
- Administrative Duties
- Profit and Loss Analysis
- Management Training
- Administrative Management
- Inventory Management
- Time Management
- Precision and Accuracy
- Multitasking
- Decision Making
Accomplishments
- Managed a store that exceeded company expectations in every category from 2020-2022
- Exceeded monthly store sales goals from 2020-2022
- Achieved several incentive programs consistently by delivering results with accuracy and efficiency.
- Recognized by senior management for being detail oriented in performing bookkeeping tasks
Timeline
Bookkeeper
Starbucks Coffee Singapore
07.2021 - 08.2022
Store Manager
Starbucks Coffee Singapore PTE LTD
09.2013 - 06.2021
Operations Manager
Tea Mansion Pte Ltd (Franchisee of Gong Cha Singapore)
08.2011 - 08.2013
Quality Controller/Trainor
Watami Singapore PTE LTD (Japanese Casual Dining Restaurant)
02.2010 - 07.2011
Branch Manager
Prime Pacific Grill Corporation (Gerry's Grill Bar & Restaurant)
04.2009 - 01.2010
Customer Service Agent
Convergy's Philippines Services Corporation
09.2008 - 03.2009
Accounts Assistant/Payroll Assistant
Nandos International Restaurant
11.2006 - 08.2008
Bachelor of Science - Accountancy
Colegio De San Juan De Letran
Similar Profiles
MUHAMMAD SHAZLYMUHAMMAD SHAZLY
Store Manager at STARBUCKS COFFEE SINGAPORE PTE LTDStore Manager at STARBUCKS COFFEE SINGAPORE PTE LTD
Rosmuhaini RahmatRosmuhaini Rahmat
Shift Supervisor at Starbucks Coffee Singapore Pte LtdShift Supervisor at Starbucks Coffee Singapore Pte Ltd
FASEHAH BINTE OMARFASEHAH BINTE OMAR
Barista Shift Supervisor at Starbucks Coffee Singapore Pte. LtdBarista Shift Supervisor at Starbucks Coffee Singapore Pte. Ltd