Astri Yonanda
Kota Jambi
Summary
Results-oriented Human Resources Manager with expertise in developing HR strategies that enhance organisational performance. Drives employee engagement through conflict resolution and comprehensive training programmes. Aligns HR initiatives with business objectives to foster a positive workplace culture. Innovative Manager with strong track record in driving business growth and enhancing operational efficiency. Demonstrates strategic thinking and exceptional leadership to inspire teams and achieve organisational goals. Leverages excellent communication skills to build strong relationships with stakeholders and foster collaborative work environment. Delivers transformative results through commitment to continuous improvement and proactive approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES MANAGER
MARRIOT HOTEL YOGYAKARTA
DAERAH ISTIMEWA YOGYAKARTA
2026.04 - Current
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Delivered regular HR reports to senior management, highlighting key metrics and areas for improvement.
- Responded to employee queries regarding HR policies, benefits, and other concerns promptly and accurately.
- Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Administered payroll operations, ensuring accurate and timely processing of salaries and benefits.
- Coordinated with department heads to align HR strategies with organisational goals and objectives.
- Developed performance review systems, providing constructive feedback and identifying opportunities for professional growth.
- Updated HR policies and procedures manual, ensuring relevance and adherence to current employment legislation.
- Tracked HR programs closely to assess result and make proactive changes to meet changing demands.
- Conducted regular HR audits to maintain compliance with employment laws and regulations.
- Devised employee relations initiatives and morale-building strategies to maintain high job satisfaction among workers.
- Maintained 100% protocol and procedural accuracy through HRIS management tools.
- Analysed workforce trends and data to inform strategic planning and decision-making.
PEOPLE & CULTURE MANAGER
NOVOTEL PONTIANAK CONVENTION CENTRE
PONTIANAK KALIMANTAN BARAT
2025.07 - 2026.03
- Monitored staff performance and developed improvement plans.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
HUMAN RESOURCES MANAGER
SWISS-BELHOTEL JAMBI
KOTA JAMBI
2022.06 - 2025.06
- Develop and implement recruitment strategies to attract top talent.
- Oversee the selection and hiring process, including interviews and job offers.
- Coordinate onboarding and orientation for new employees.
- Serve as a point of contact for employee inquiries and issues.
- Mediate and resolve conflicts between employees or between employees and management.
- Promote a positive work environment through employee engagement initiatives.
- Design and implement performance appraisal systems.
- Provide guidance and support to managers on performance-related matters.
- Develop and monitor employee development and training programs.
- Administer employee compensation, benefits, and reward programs.
- Ensure that compensation packages are competitive and comply with industry standards.
- Handle employee benefits enrollment and answer related questions.
- Ensure compliance with labor laws and regulations.
- Develop, implement, and enforce company policies and procedures.
- Maintain accurate and updated employee records.
- Identify training needs and organize professional development sessions.
- Evaluate the effectiveness of training programs and make improvements.
- Foster a culture of continuous learning and growth within the organization.
- Work with senior management to align HR strategy with business goals.
- Conduct workforce planning and succession planning.
- Analyze HR metrics and provide reports to management.
ASSISTANT HUMAN RESOURCES MANAGER
SWISS-BELHOTEL JAMBI
KOTA JAMBI
2018.06 - 2022.06
- Assist in the recruitment process, including posting job vacancies, screening candidates, and conducting interviews.
- Oversee the onboarding process for new hires, ensuring proper orientation and integration into the team.
- Act as a point of contact for employee inquiries, addressing issues and concerns promptly.
- Foster a positive work environment through conflict resolution and communication.
- Assist in organizing training programs and workshops to enhance employee skills and knowledge.
- Monitor employee progress and gather feedback to improve training initiatives.
- Maintain employee records, ensuring accuracy and confidentiality.
- Assist in payroll processing and ensuring compliance with labor laws and company policies.
- Support the performance appraisal process by coordinating evaluations and providing guidance to managers and employees.
- Assist in identifying training needs and development opportunities for employees.
- Ensure that HR policies and procedures are communicated effectively and consistently followed.
- Assist in ensuring compliance with all relevant employment laws and regulations.
- Participate in organizing employee engagement activities and recognition programs.
- Gather feedback from employees to help improve workplace satisfaction and productivity.
- Prepare regular HR reports and metrics for management, including turnover, attendance, and employee engagement data.
- Provide insights and recommendations based on HR data analysis.
HUMAN RESOURCES COORDINATOR
SWISS-BELHOTEL JAMBI
KOTA JAMBI
2018.01 - 2018.06
- Assist the Sales team with day-to-day administrative tasks, including preparing contracts, proposals, and sales reports.
- Maintain and update client records and sales databases.
- Respond promptly to client inquiries via phone, email, or in-person.
- Assist in arranging site visits and conducting property tours for potential clients.
- Coordinate and follow up on leads, appointments, and meetings for the Sales team.
- Help prepare and distribute sales materials, promotional brochures, and presentations.
- Assist in organizing client events, meetings, and hotel promotional activities.
- Ensure that all event details are communicated to the relevant departments for smooth execution.
- Compile and maintain sales reports, records, and monthly summaries of sales activities.
- Monitor sales goals and update the Sales team on progress.
- Work closely with other hotel departments, including Front Office, Reservations, and Food & Beverage, to ensure seamless guest experiences.
- Support the Sales Manager and other team members as needed.
- Conduct market research to identify potential clients and new business opportunities.
- Keep up to date with industry trends and competitor activities.
SALES EXECUTIVE ( CORPORATE )
SWISS-BELHOTEL JAMBI
KOTA JAMBI
2017.03 - 2018.01
- Identify and target potential corporate clients through research and networking.
- Generate leads and set up meetings with decision-makers to present the company's offerings.
- Conduct effective presentations and product demonstrations tailored to the needs of corporate clients.
- Prepare and deliver proposals, negotiate pricing, and close sales deals.
- Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business.
- Handle client inquiries and resolve any issues or complaints promptly.
- Develop and implement strategies to meet sales targets and increase market share.
- Keep track of market trends, competitors, and client needs to refine sales tactics.
- Prepare regular sales reports, including client feedback and market analysis, for the Sales Manager.
- Track sales activities, follow up on leads, and manage sales pipeline effectively.
- Work closely with other departments, such as Marketing and Operations, to ensure smooth delivery of services to clients.
- Participate in sales meetings and share insights for improving the sales process.
SALES MANAGER
LUMINOR HOTEL JAMBI ( PRE-OPENING )
KOTA JAMBI
2016.11 - 2017.03
- Conduct thorough market analysis to identify potential customers and competitors.
- Analyze market trends and adjust sales strategies accordingly.
- Develop and implement sales strategies that align with the hotel's brand and positioning.
- Create promotional materials and presentations to showcase the hotel's offerings.
- Build and maintain relationships with corporate clients, travel agents, and event planners.
- Conduct site visits and presentations to potential clients.
- Work with the revenue management team to optimize pricing strategies.
- Monitor sales performance and adjust strategies to meet revenue goals.
- Collaborate with the marketing team to develop promotional campaigns.
- Coordinate with the operations team to ensure seamless service delivery upon opening.
- Prepare regular sales reports and forecasts for management.
- Track and analyze sales activities and outcomes.
- Assist in training the sales team on best practices and product knowledge.
- Share market insights and competitive intelligence with the team.
SALES EXECUTIVE
ASTON HOTEL & CONFERENCE CENTER
KOTA JAMBI
2015.11 - 2016.11
- Identifying and acquiring new clients through various sales strategies, including cold calling, networking, and client meetings.
- Building and maintaining strong relationships with existing clients to encourage repeat business and customer loyalty.
- Promoting the hotel's services, facilities, and packages to prospective clients, including corporate groups, event planners, and travel agencies.
- Conducting market research to identify new business opportunities, industry trends, and potential partnerships.
- Meeting or exceeding sales targets and revenue goals set by the hotel management.
- Negotiating contracts, rates, and terms with clients to finalize bookings for rooms, events, and other hotel services.
- Preparing and delivering presentations to potential clients, showcasing the hotel's features and benefits.
- Collaborating with other hotel departments to ensure the successful coordination and execution of events booked by clients.
- Maintaining accurate records of sales activities, client interactions, and bookings, and preparing reports for management.
- Gathering and analyzing customer feedback to improve services and ensure customer satisfaction.
UNIT MANAGER
PRUDENTIAL
KOTA JAMBI
2014.12 - 2015.11
- Recruiting and developing a team of financial advisors to meet the sales and service goals of the company.
- Providing ongoing training, support, and guidance to team members to ensure their knowledge and skills are up to date.
- Setting and monitoring sales targets for the team, ensuring that all objectives are achieved in line with company expectations.
- Evaluating and managing the performance of team members, providing feedback, and implementing strategies to improve productivity.
- Motivating the team to achieve individual and group targets, fostering a positive work environment, and providing leadership to ensure high morale and commitment.
- Supporting team members in building and maintaining strong relationships with clients, ensuring customer satisfaction and long-term retention.
- Preparing reports on team performance, sales activities, and targets for submission to upper management.
- Keeping up to date with market trends and insurance industry developments to better guide the team and advise clients.
- Developing and implementing strategies to improve sales performance and expand the client base.
- Ensuring all activities comply with company policies, procedures, and regulatory requirements.
CUSTOMER SERVICE
BANK CENTRAL ASIA
KOTA JAMBI
2009.06 - 2012.06
- Providing assistance to customers regarding banking products and services, including account openings, credit cards, loans, and other services offered by the bank.
- Handling and resolving customer complaints in a professional manner to ensure customer satisfaction.
- Informing customers about new products, promotions, and services, and assisting them in selecting the most suitable banking products for their needs.
- Assisting customers with the management and maintenance of their bank accounts, such as updating information, issuing replacement cards, or providing bank statements.
- Addressing issues such as lost cards, forgotten PINs, or online banking problems by providing guidance and solutions.
- Verifying and processing customer documents for account openings, loan applications, and other banking transactions.
- Building strong relationships with customers to maintain a high level of customer loyalty and trust.
- Accurately entering customer information and transaction details into the bank's system.
- Working closely with other departments to ensure customer needs are met efficiently and effectively.
- Ensuring all banking activities comply with internal policies and external regulations.
Education
MASTER'S DEGREE - Master of Fisheries Management
UNIVERSITAS TERBUKA
JAKARTA2014-01
BACHELOR - Aquaculture Technology & Aquatic Farming
UNIVERSITAS BATANGHARI
KOTA JAMBI2012-01
Skills
- Employee training
- Performance monitoring
- Recruitment strategies
- Conflict resolution
- Policy implementation
- Data analysis
- Budget management
- Regulatory compliance
- Organizational development
- Team building
- Stakeholder engagement
- Strategic planning
- Continuous improvement
- Workforce planning
- Leadership skills
- Customer relationship building
- Project Management
- Mentoring and coaching
- Operational support
- Department management
- Customer relationship management systems
- Negotiation
- Budget planning
- General office administration
- Inspiring motivation
- Quality control procedures
- Administrative procedures
- Negotiation techniques
- Crisis handling
- Organisational development
- Ethical conduct
- Knowledge of regulatory standards
- HR policies and procedures
- Innovation management
Certification
- SIM A Licence
- SIM C License
Languages
English
Hobbies and Interests
- Sports
- Singing
Additional Information
- Best Customer Service BCA, Kanwil Sumatera, 2010-06-01
- Best Head of Department of the Years, Kota Jambi, 2022-03-01
- Certifcate of Competence Instructor - Training Methodology
Hobbies and Interests
- Sport
- Singing
- Traveling
Timeline
HUMAN RESOURCES MANAGER
MARRIOT HOTEL YOGYAKARTA
2026.04 - Current
PEOPLE & CULTURE MANAGER
NOVOTEL PONTIANAK CONVENTION CENTRE
2025.07 - 2026.03
HUMAN RESOURCES MANAGER
SWISS-BELHOTEL JAMBI
2022.06 - 2025.06
ASSISTANT HUMAN RESOURCES MANAGER
SWISS-BELHOTEL JAMBI
2018.06 - 2022.06
HUMAN RESOURCES COORDINATOR
SWISS-BELHOTEL JAMBI
2018.01 - 2018.06
SALES EXECUTIVE ( CORPORATE )
SWISS-BELHOTEL JAMBI
2017.03 - 2018.01
SALES MANAGER
LUMINOR HOTEL JAMBI ( PRE-OPENING )
2016.11 - 2017.03
SALES EXECUTIVE
ASTON HOTEL & CONFERENCE CENTER
2015.11 - 2016.11
UNIT MANAGER
PRUDENTIAL
2014.12 - 2015.11
CUSTOMER SERVICE
BANK CENTRAL ASIA
2009.06 - 2012.06
MASTER'S DEGREE - Master of Fisheries Management
UNIVERSITAS TERBUKA
BACHELOR - Aquaculture Technology & Aquatic Farming
UNIVERSITAS BATANGHARI