Astha Lee Yong Chiam
Summary
Adept at streamlining operations and enhancing efficiency, I leveraged my problem-solving and organizational skills at Sub Sky to significantly improve project workflows and client satisfaction. My adaptability and effective communication fostered strong relationships, ensuring high-quality deliverables and optimized resource allocation.
Overview
19
19
years of professional experience
Work History
Freelance Administrative
Sub Sky
09.2015 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Negotiated with vendors and suppliers to reduce costs, maximizing project budgets for better resource allocation.
- Devised and implemented processes and procedures to streamline operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Cashier Supervisor
Cafe Del Mar
04.2008 - 11.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Cashier
Ministry of Sound
12.2005 - 03.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Foundation Studies In Fine Arts - Fine Arts
Nanyang Academy of Fine Arts
Singapore 06.1998
Skills
- Attention to detail
- Problem-solving
- Task prioritization
- Active listening
- Multitasking Abilities
- Organizational skills
Timeline
Freelance Administrative
Sub Sky
09.2015 - Current
Cashier Supervisor
Cafe Del Mar
04.2008 - 11.2010
Cashier
Ministry of Sound
12.2005 - 03.2008
Foundation Studies In Fine Arts - Fine Arts
Nanyang Academy of Fine Arts
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