Asri Murat
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Controller
Tower Transit Singapore
10.2021 - Current
- Ensure safe, on-time, and efficient service delivery by overseeing bus captains and vehicle flow.
- Communicate with bus captains, interchange supervisors, depot supervisors, and maintenance staff to address issues and maintain service levels.
- Prioritize excellent customer service and handle service disruptions with a customer-focused approach.
- Monitor and control services to maintain punctuality and adherence to service schedules.
- Communicate effectively with bus captains and interchange supervisors to ensure reliable and safe service for customers.
- Maintain professional and courteous communication with employees and external parties.
- Address on-road issues that may affect service delivery.
- Establish and maintain close relationships with response agencies like fire and police.
- Report punctuality concerns related to service issues.
- Collaborate regularly with supervisors, especially interchange and depot supervisors, to ensure services follow timetables.
- Ensure first and last services on all routes adhere to scheduled timetables.
- Handle major incidents and security issues following established procedures.
- Foster a strong working relationship with the maintenance team to manage vehicle breakdowns efficiently.
Info-Comms Personnel
Singapore Civil Defence Force
11.2019 - 10.2021
- Assisted in troubleshooting of Skype for Business and Zoom for regulars
- Assisted in Passing Out Parade (POP) of recruits and sergeants for media team
- Management and deployment in mass tablet loaning for recruits
- Published festivity posters to the mass and staff of SCDF.
Intern
Century Technology Pte Ltd
10.2018 - 03.2019
- Assisted in rectification works of network cabling management under Schools Standard ICT Operating Environment (SSOE) project for primary and secondary schools within the North-East sector
- Responsible in deploying the workers to on-site during the SSOE project.
Intern
AXIOM IT Solutions Pte Ltd
12.2015 - 03.2016
- Assisted in Microsoft Office and Skype for Business troubleshooting at The Learning Lab (as a subcontractor)
- Assisted in sales of Microsoft Office 365 at Marina Bay Sands Convention Centre in Jan 2016.
Education
Diploma in Electrical and Computer Engineering -
Ngee Ann Polytechnic
03.2019
Higher NITEC in Network Security Technology -
ITE College West
03.2016
NITEC in Info-Comms (Cloud Computing) -
ITE College West
12.2013
Skills
- Adobe Photoshop (Photo Editing)
- Social Media Content Creator - Photography
- IT-Related Technical Support
- Good Microsoft Office Skills (including Google Docs)
- Leadership and Critical Thinking
- Organization and Time Management
- Multitasking and Team Management
Certification
Data Center Virtualization, 10/2013, Present, VMWare, Certified Associate
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hobbies and Interests
- Photography
- Social Networking featuring cars and public transport
Achievements
- Singapore Buses, 10/2011 - Present, Achieved a milestone of more than 20,000 likes combined on various social media networking sites., Achieved more than 130,000 unique page visitors per week.
- Featured in a ChannelNewsAsia article regarding daily bus operations as a service controller under Tower Transit in September 2023.
Timeline
Service Controller
Tower Transit Singapore
10.2021 - Current
Info-Comms Personnel
Singapore Civil Defence Force
11.2019 - 10.2021
Intern
Century Technology Pte Ltd
10.2018 - 03.2019
Intern
AXIOM IT Solutions Pte Ltd
12.2015 - 03.2016
Diploma in Electrical and Computer Engineering -
Ngee Ann Polytechnic
Higher NITEC in Network Security Technology -
ITE College West
NITEC in Info-Comms (Cloud Computing) -
ITE College West
Similar Profiles
Pei Ting TanPei Ting Tan
Interchange Supervisor at Tower Transit SingaporeInterchange Supervisor at Tower Transit Singapore
Han Meng ChuaHan Meng Chua
Workshop Planning Manager at Tower Transit SingaporeWorkshop Planning Manager at Tower Transit Singapore
Muhammad Rean Bin Abdul RazakMuhammad Rean Bin Abdul Razak
Assistant Engineer at Singapore Mass Rapid Transit (SMRT)Assistant Engineer at Singapore Mass Rapid Transit (SMRT)