Aspin John Johnpushparaj
Summary
Experienced Senior Service Engineer (ATM) dedicated to providing quality support for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Service Engineer (O&M)
Diebold Nixdorf
12.2017 - Current
- Testing and commissioning/preventive maintenance/corrective maintenance troubleshoot/repair/calibration of banking equipment
- Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after hours support on occasion
- Maintains and constantly improve work process related to training documents
- Root Cause Analysis(RCA) to determine the source of the problem, and recommends repair, replacement, or other corrective action
- Assist users and Customer Engineer's (CEs) on queries or problems encountered with the use of Banking equipment
- Liaise and provide assistance for vendor's repair, User Acceptance Testing (UAT) and Operational Acceptance Testing (OAT)
- Plan and monitor banking equipment training for individual bank staff, First Level Maintenance (FLMs) and Customer Engineer's (CEs)
- Standby duty for urgent calls after office hours
- Involve in banks's scheduled major power shutdown
- Completed partial or full dismantling of equipment to quickly repair or replace defective ATM/CDM components and restore functionality.
Service Engineer (O&M)
ServLink Technology Resources Pte Ltd
07.2015 - 12.2017
- Improved team productivity by providing technical guidance and mentoring junior engineers
- Conducted regular quality assurance tests, identifying areas of improvement for product optimization
- Coordinated cross-functional efforts to successfully implement new technologies into existing self service banking machines
- Reduced project completion time with efficient resource allocation and effective communication strategies
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
- Performed preventative maintenance to keep ATM/CDM/CRS machines functional
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Analyzed and interpreted data to identify trends and recommend improvements.
Senior Customer Support Engineer
AGS Transact Technologies Ltd
12.2010 - 06.2015
- Installation and commissioning of self service banking equipment
- To provide banking support
- Perform corrective preventive maintenance on WN & DN (ATM/CRS/CDM) machines
- Analyze machine logs and to map out mean time between failure to perform the predictive repair for ATM/CRS/CDM machines
- Attend Escalation Service calls, escalation to the third level and to follow up with fixes
- Execute task assigned within a response time
- Provide professional and excellent service to customers and at times to fellow engineers when required
- On-site diagnosis and technical fixes (like card, bill, and paper jams, as well as network connection problems)
- Work under bank security procedures and policies.
Desktop support engineer
HCL Infosystems Ltd
10.2009 - 11.2010
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
Education
B.Tech - Information Technology
C.S.I. Institute of Technology, Anna University
Thovalai, Kanyakumari District, Tamil Nadu, India05.2009
Skills
- Root Cause Analysis
- Technical Support
- Resource Allocation
- Remote Troubleshooting
- Hardware Installation
- Technical solution development
- Technical Troubleshooting
- Staff Training
Certification
- PRS CINEO CRS - C4XX0 Training, LS 6794100, Online, 10/2020, Present
- Recycling Module 4V (RM4V) - Component Upgrade Training (Eurasia PRS), Online, Online, 04/2023, Present
Accomplishments
- Received the best Engineer South Award 2012-2013 from AGS Transact Technologies, Mumbai.
- Received the best Engineer South Award 2013-2014 from AGS Transact Technologies, Mumbai.
- Supervised team of 10 staff members.
- Resolved product issue through continuous testing.
- Documented and resolved RM3 disconnect issues which led to improve machine downtime.
- Achieved Project Completion on time through effectively helping with technical support and remote diagnostics.
Personal Information
Passport Number: U0503555
Title: Senior Service Engineer
Date of Birth: 05/14/1988
Nationality: Indian
Driving License: LMV (India)
Marital Status: Married
Notice Period
30 days
Employment
S pass
Languages
English
Tamil
Malayalam
Kannada
Tulu
Disclaimer
I hereby declare that the above-furnished information is correct and true to the best of my knowledge and belief.
Timeline
Senior Service Engineer (O&M)
Diebold Nixdorf
12.2017 - Current
Service Engineer (O&M)
ServLink Technology Resources Pte Ltd
07.2015 - 12.2017
Senior Customer Support Engineer
AGS Transact Technologies Ltd
12.2010 - 06.2015
Desktop support engineer
HCL Infosystems Ltd
10.2009 - 11.2010
B.Tech - Information Technology
C.S.I. Institute of Technology, Anna University