Asnawi Rahmat
Food & Beverages, Hospitality & Tourism & Delivery
Summary
Dynamic leader with a proven track record at Mercure Singapore at Stevens, enhancing operational efficiency and guest satisfaction. Skilled in menu development and employee training, I excel in creating exceptional guest experiences and fostering a positive team culture. Leveraging excellent communication and problem-solving abilities, I've significantly improved service quality and operational practices.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Barback
St James Power Station
06.2008 - 09.2009
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Bartender
Le Noir / Attica Singapore
08.2009 - 11.2011
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Captain
ChinaOne
11.2011 - 10.2013
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Resolved conflicts among team members, promoting a positive work environment for all employees.
- Assisted in menu development, incorporating signature drinks that showcased the establishment''s unique offerings.
- Enhanced team performance through effective communication, coaching, and leadership.
- Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
- Managed cash handling procedures, ensuring accurate accounting of daily transactions.
Bar and Restaurant Manager
OUE Restaurant
10.2013 - 02.2019
- Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Maximized event bookings by developing targeted outreach initiatives to local businesses and community groups.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Senior Bartender
The Exchange
04.2019 - 09.2021
- Closed out cash register and prepared cashier report at close of business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Developed innovative cocktail recipes, driving menu diversity and attracting new customers.
Head Bartender
225 Smokehouse@SRC
09.2021 - 09.2023
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Assistant Outlet Manager
Mercure Singapore at Stevens/Novotel at Stevens
09.2023 - 10.2024
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Collaborated with the Outlet Manager to develop and implement new policies and procedures for improved operational efficiency.
Education
Woodlands Primary School
Woodland New Town, SingaporeDeyi Secondary School
Ang Mo Kio New Town, SingaporeTemasek Polytechnic
Tampimes Ave 2, SingaporeSkills
Food safety regulations
Scheduling and planning
Stock replenishment
Menu development
Employee training
Point of sale systems
Operations management
Facility maintenance
Customer service
Problem-solving
Employee relations
Excellent communication
Staff management
Timeline
Assistant Outlet Manager
Mercure Singapore at Stevens/Novotel at Stevens
09.2023 - 10.2024
Head Bartender
225 Smokehouse@SRC
09.2021 - 09.2023
Senior Bartender
The Exchange
04.2019 - 09.2021
Bar and Restaurant Manager
OUE Restaurant
10.2013 - 02.2019
Bar Captain
ChinaOne
11.2011 - 10.2013
Bartender
Le Noir / Attica Singapore
08.2009 - 11.2011
Barback
St James Power Station
06.2008 - 09.2009
Woodlands Primary School
Deyi Secondary School
Temasek Polytechnic