Summary
Overview
Work History
Education
Skills
Websites
Projects
Certification
Languages
Timeline
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Asmita Sharma

New Delhi

Summary

A dedicated HR professional with a demonstrated track record in stakeholder management, leadership, and continual improvement. With robust expertise in at least two key areas, including Medical Benefits, WICA, Business Travel, Employee Insurance, Wellness Events, Vendor Management, Policy/Program Design, and Project Management, I bring a wealth of knowledge and practical experience to the table. My strong proficiency in MS Excel, Word, and PowerPoint allows me to create practical templates and clear, concise materials. Known for my meticulous attention to detail and clarity of thought, I consistently deliver powerful counsel to my team and stakeholders, ensuring consistent and impactful outcomes. Eager to transition into an IT support role, I bring a commitment to excellence, a passion for tackling novel challenges, and a proven track record as a quick and adept learner. Actively seeking opportunities to contribute my skills and knowledge in a dynamic IT environment while maintaining a focus on professional growth amidst evolving technologies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Represenative

Blue Dart Express Limited
07.2021 - 02.2022

Customer Care Representative

Agarwal Packers And Movers
02.2020 - 02.2021

Intern

Socialpool Private Limited
04.2018 - 07.2018

Education

Bachelor of Cybersecurity - Computer

James Cook University
Singapore
04.2025

High School Diploma -

Bhagat Phool Singh Mahila Vishwavidyalaya Sonipat
India
12.2019

Skills

  • HTML
  • MS Office
  • Linux
  • Python
  • Azure
  • GitHub
  • Customer Service
  • Inbound Customer Service
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Problem Resolution
  • Payment Processing
  • Customer Relations
  • Order Processing
  • Conflict Mediation
  • Customer Relationship Management
  • Documentation And Reporting
  • Billing coordination
  • Database Research
  • Product Education
  • Decision trees
  • Computer Skills
  • Microsoft Office

Projects

Cloud architecture for healthcare firm, Analyze and adapt legacy systems to align with cloud paradigms, ensuring a seamless transition., 12/01/23, 12/01/23 Cloud Native and Infrastructure as Code, Cloud and Data Centre Security, 12/01/23, 12/01/23 Kubernetes Cluster and GitLab, CI/CD for Security Checks, Security Fixes, Azure Cloud Dashboard, Reporting Cybersecurity Planning and Management, Improvement Plan for Care Hire Me, 09/01/23, 11/01/23

Certification

  • Customer Care Training
  • Certified Blue Dart Private Limited,

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Nepali
Advanced (C1)

Timeline

Customer Care Represenative

Blue Dart Express Limited
07.2021 - 02.2022

Customer Care Representative

Agarwal Packers And Movers
02.2020 - 02.2021

Intern

Socialpool Private Limited
04.2018 - 07.2018

Bachelor of Cybersecurity - Computer

James Cook University

High School Diploma -

Bhagat Phool Singh Mahila Vishwavidyalaya Sonipat
Asmita Sharma