ASMITA BAGUL
Housewife
Dombivli East
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Teleperformance
07.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products and service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Admin Assistant
Sri Murugan Trading Pte Ltd
06.2013 - 09.2013
Sales Associate
Bajaj Allianz
09.2011 - 04.2012
- To handle the process of policy issuance
- To compute premium for policies on case to case basis
- To achieve daily target of 50 policies issuance
- To ensure 100% accuracy and quality is maintained during each issuance
Sales Promotion Officer
Saraswat Co-Op Bank Ltd
10.2009 - 09.2011
- Primary Introduction of Customer to Bank's Loan Products
- Processing of Personal Loan files & Group Loan Files
- Handling Cibil Queries
- To achieve monthly sales target
- To perform various activities to generate leads
- To provide after sales services to customers
Sales Executive
Pandit Automotive
11.2008 - 04.2009
- Primary Introduction of Customer to Bank's Loan Products
- Processing of Personal Loan files & Group Loan Files
- Handling Cibil Queries
- To achieve monthly target of 30 car sales
Education
MBA - Finance
IBMA College
India 01.2006 - 03.2008
B.Com -
SPH College
India 01.2002 - 10.2005
H.S.C -
K.B.H College
India 01.2000 - 03.2002
Skills
- MS Excel
- MS Word
MS Power point
Personal Information
- Date of Birth: 02/06/1984
- Marital Status: Married
Timeline
Customer Service Representative
Teleperformance
07.2022 - 10.2022
Admin Assistant
Sri Murugan Trading Pte Ltd
06.2013 - 09.2013
Sales Associate
Bajaj Allianz
09.2011 - 04.2012
Sales Promotion Officer
Saraswat Co-Op Bank Ltd
10.2009 - 09.2011
Sales Executive
Pandit Automotive
11.2008 - 04.2009
MBA - Finance
IBMA College
01.2006 - 03.2008
B.Com -
SPH College
01.2002 - 10.2005
H.S.C -
K.B.H College
01.2000 - 03.2002
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