ASLINDAH AZMAN
Summary
Experienced customer service representative with a focus on delivering exceptional guest experiences. Skilled in handling inquiries, resolving issues, and providing comprehensive information about products and services. Committed to ensuring overall guest satisfaction by delivering personalized and efficient solutions. Adept at maintaining a positive and professional demeanor in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Duty Manager
Dao by Dorsett AMTD Singapore
06.2018 - 04.2025
- Recognized as Oakwood Premier AMTD Singapore before rebranding.
- Transitioning away from midnight shifts in pursuit of more suitable work hours.
- Earned monthly salary of $3,360, excluding shift allowance and additional pay.
- Person to Refer (1) : Fiona Sng - Director of Operations
- Contact : 9850 4221
- Person to Refer (2) : Peng Wee Goh– Asst. Front Office Manager
- Contact : 9653 8172
- Managed seamless check-in and check-out procedures.
- Managed billing processes.
- Implemented solutions for service recovery.
- Handled guest issues efficiently.
- Responded to both external and internal phone inquiries.
- Ensured timely replies to both internal and external correspondence.
- Assessed reviews posted on direct website and external sources.
- Handle guest inquiries through 24/7 live chat support on Hijiffy platform.
- Verified billing instructions for last-minute bookings in Opera Cloud.
- Coordinated allocation of accommodations for upcoming arrivals.
- Monitor scheduled room departures.
- Issued invoices according to guest preferences upon departure.
- Facilitate pre-arrival payments by creating secure links via 2c2p platform.
- Scheduled and organized transportation services.
- Handled requests from VIP guests.
- Run Night Audit
- Check Credit Limit In house
- Arranged dining experience restaurant for VIP and guest upon requests.
- Provide HODs with daily updates through Briefing Sheet.
- Conducted team briefings to outline daily events.
- Compiled detailed documentation for incidents.
- Ensured timely submission of refund forms for financial processing.
- Draft monthly rosters and present to Front Office Manager for review.
- Monitored stationery quantities to facilitate restocking.
- Coordinated guest parking activation with building management.
- Coordinated with Eminet and Archie Vendor to resolve internet and phone disruptions.
- Managed inventory for credit card roll supplies.
- Completed settlement procedures at the end of each shift to ensure consistency with paperwork.
- Oversaw cash handling operations to maintain compliance with organizational reimbursement protocols.
- Ensured accurate costing documentation in financial processes.
- Resolved billing discrepancies promptly.
- Provided support to Sales by coordinating room viewings when needed.
- Managed extension bookings for OTAs, corporate clients, and direct customers.
- Create New booking in the system
- Sent No-show email to Reservation Department post completion of Night Audit.
- Generated reports for relevant departments.
- Supervised maintenance status of rooms classified as out-of-order.
- Conducted review of outstanding balances in PM Account.
Guest Service Officer
Ascott Limited – Somerset Bencoolen Singapore
04.2016 - 06.2018
- Pursued higher salary prospects.
- Earned monthly salary of $1,700.
- Coordinated guest arrivals and departures.
- Handled payment collections efficiently.
- Communicated hotel amenities and breakfast area details to guests.
- Hosted guests for special events during their stays.
- Reviewed guest inquiries to ensure requests were met prior to arrival.
- Monitored and executed payment procedures for virtual cards at the point of guest arrival.
- Collect Incidentals Deposit
- Coordinated transportation services for guests upon request.
- Evaluated inventory needs, ensuring timely replenishment of items.
Education
Provide Front Office Services - undefined
05.2018
Promote Tourism - undefined
02.2018
GCE ‘N’ Level - 3 Subjects
Bukit Merah Secondary School
12.2008
undefined
New Town Primary School
12.2004
Skills
- Have the ability to multitask and have a great sense of initiative, exhibiting high levels of efficiency
- Take pride in their work and are able to work independently with minimal guidance
- Get along well with people from all walks of life
- Possess an optimistic outlook on life and work, and is always willing to learn and open to new challenges
Accomplishments
Able to multitasking and work under pressure to meet the dateline.
I am a certified First Aider.
Languages
Malay
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Duty Manager
Dao by Dorsett AMTD Singapore
06.2018 - 04.2025
Guest Service Officer
Ascott Limited – Somerset Bencoolen Singapore
04.2016 - 06.2018
Provide Front Office Services - undefined
Promote Tourism - undefined
undefined
New Town Primary School
GCE ‘N’ Level - 3 Subjects
Bukit Merah Secondary School
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