Ashwini Rampure
Jakarta
Summary
Technically sophisticated professional with over 19+ years of experience in managing the Infrastructure Managed Services and the Enterprise Application Testing - Test environment. Having Prior Experience Managing the Large engagement of IT Infrastructure Managed Services and Application Life Cycle Management Services in Agile and DevOps Methodology. Currently playing Role of Account Manager in Wipro Technologies (for Telco Giant - Telkomsel Based in Indonesia).
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager PT Telkomsel Indonesia
Wipro Technologies
05.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Program Manager
WIPRO Technologies
01.2022 - 04.2023
- Client: P.T Telkomsel (Indonesia)
Global People Engagement and Customer Engagement Manager
WIPRO Technologies
01.2021 - 12.2021
- Client: ABB
Global Service Delivery Manager for Global Infrastructure Services
WIPRO Technologies
01.2020 - 12.2020
- Client: Firmenich (Indonesia)
Service Delivery Manager for Global Infrastructure Services
WIPRO Technologies
11.2014 - 12.2020
- Client: Philips Morris International (Indonesia)
Offshore Delivery Manager for Global Infrastructure Services
WIPRO Technologies
01.2014 - 11.2014
- Client: Mattel INT
National Ops Manager Telecom (Wireless, Wireline Feasibility Services)
WIPRO Technologies
01.2011 - 12.2013
- Client: Vodafone India Ltd
Regional Operations Manager workplace Services and End Users Services
WIPRO Technologies
05.2009 - 01.2011
- Client: Aditya Birla Financial Services Group
Work Place Services “Site Manager
WIPRO Technologies
02.2008 - 05.2009
- Client: HDFC Standard Life Insurance Ltd
Education
BCA - Information Technology
M.C.R.P.V University of Bhopal
India04.2004
Skills
- Client relations
- Customer satisfaction
- Relationship building
- Goal oriented
- Networking skills
- Account development
- Goals and performance
- Upselling
- Contract negotiation
- Revenue generation
- Cross-functional collaboration
- Client ServicingProject Management
- Change Management
- Development/ Deployment
- End to End Solutions
- Business Analysis
- IT Infrastructure
- Technical/Quality Support
- Stakeholder Management
- Product Engineering
- Account management
- Teamwork and collaboration
Certification
- Microsoft Certified Professional (MCP) Server 2K3
- Microsoft Certified Exchange Server 2003
- ITIL Certified 2011
- Prince 2 Practitioner
LNGG
English
Hindi
Bahasa (Indonesian)
Accomplishments
- Received Best Service Owner Award in 2017-18.
- Recognized as part of Best Team in Global Telecom and Media in Wipro 2011-12.
- Received “Best Project Team Award” in Jan 2008 and won the Best TL award.
- Recognized as part of Best MIT Team in Wipro InfoTech in 2007 to 2008.
- Successfully completed 200 Branch Rollout Project in 2007 & 2008 financial year. In all aspects of IT Setup completion.
- Successfully completed Antivirus Project in May 2007 in 250 Branches across India by upgrading the Symantec Antivirus 8.0 version to 9.0 & version 10.0 in the given time frame.
- Successfully completed LANDesk & MS Office Project as part of Project Team Member in the month Aug 2008 in 448 Branches across India by upgrading the LANDesk & MS Office 2k3 Professional Edition to 2k3 Standard Edition in the given time frame.
Timeline
Account Manager PT Telkomsel Indonesia
Wipro Technologies
05.2023 - Current
Program Manager
WIPRO Technologies
01.2022 - 04.2023
Global People Engagement and Customer Engagement Manager
WIPRO Technologies
01.2021 - 12.2021
Global Service Delivery Manager for Global Infrastructure Services
WIPRO Technologies
01.2020 - 12.2020
Service Delivery Manager for Global Infrastructure Services
WIPRO Technologies
11.2014 - 12.2020
Offshore Delivery Manager for Global Infrastructure Services
WIPRO Technologies
01.2014 - 11.2014
National Ops Manager Telecom (Wireless, Wireline Feasibility Services)
WIPRO Technologies
01.2011 - 12.2013
Regional Operations Manager workplace Services and End Users Services
WIPRO Technologies
05.2009 - 01.2011
Work Place Services “Site Manager
WIPRO Technologies
02.2008 - 05.2009
BCA - Information Technology
M.C.R.P.V University of Bhopal
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