Shalini Ramachandran
Singapore
Summary
Dedicated administrative professional with a proven track record in thriving fast-paced office environments. Known for being a hardworking team player, excels in completing various clerical tasks and providing exceptional staff support. Responsible, punctual, and highly productive, even when working independently with minimal supervision. Detail-oriented administrative assistant with valuable experience in customer service, data entry, and office management. Organizational skills and dependability enable successful management of multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to ensure achievement of team goals.
Overview
17
17
years of professional experience
Work History
ADMIN ASSISTANT, CUSTOMER SUPPORT & OPERATIONS
CATALYSTE PTE. LTD.
10.2022 - Current
- Delivered outstanding customer service, fostering robust vendor relationships
- Supported managerial staff with resolution of operational challenges
- Managed document preparation and filing, ensuring organizational efficiency
- Conducted inventory audits and streamlined office supply procurement
- Enhanced operational procedures through analytical review and strategic recommendations
- Administered purchasing and payment processes for office necessities and services
- Efficiently managed incoming calls and inquiries, ensuring customer satisfaction.
- Order processing for Local and Export
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
ASSISTANT ACCOUNTANT
Vision Your Gadgets Station Pte Ltd
07.2018 - 09.2022
- Efficiently processed payments and invoices, ensuring accuracy and adherence to deadlines
- Conducted thorough verification of financial statements, ledgers, and accounts, implementing necessary corrections
- Prepared detailed profit and loss statements
- Managed and updated sales invoices and reports for all outlets
- Streamlined operations by setting up new suppliers in accounting software
- Diligently maintained and reviewed outlet Sales Reports, ensuring accuracy
- Monitored inventory levels on a weekly basis to maintain optimal stock flow
- Proficient in operating POS systems across retail outlets
- Compiled comprehensive Monthly Profit Analysis Reports
- Delivered robust administrative support and performed essential clerical tasks
- Guaranteed transactional accuracy throughout the company's business activities
- Contributed to efficient month-end closing processes
- Reconciled cash on hand, promptly addressing any discrepancies
- Verified and tracked bank deposits and withdrawals to ensure financial integrity
- Analyzed POS-generated reports, tracing and rectifying errors to their source
- Assisted in inventory counts and supported various stock-related duties.
ASSISTANT MANAGER FOR OPERATIONS
Tradeworks International Sdn Bhd
07.2014 - 06.2018
- Managed eBay sales listings and optimized online presence for increased visibility
- Developed and implemented a streamlined order processing system for new customer acquisition
- Conducted thorough monitoring and evaluation of order-related issues to enhance operational efficiency
- Ensured seamless order flow in adherence to company policies and standards.
TECHNICAL SUPPORT EXECUTIVE (MANDARIN SPEAKER)
Sudong Sdn Bhd
01.2013 - 05.2014
- Delivered exceptional technical support by efficiently handling customer inquiries, including registration assistance, email setup, and comprehensive signal testing
- Expertly guided clients through modem/filter configuration and provided in-depth troubleshooting for email, browser, and modem issues
- Fostered interdepartmental collaboration to expedite the resolution of complex customer problems
- Analyzed customer records and repair tickets to determine necessary actions for case resolution
- Skillfully escalated critical technical issues to ensure timely and effective solutions for customers.
ADMIN & ACCOUNTS EXECUTIVE
Rich-U Industrial Sdn Bhd
05.2007 - 11.2012
- Proficient in high-volume data entry and meticulous documentation management
- Skilled in generating accurate invoices and delivery orders, ensuring timely dispatch
- Expert in preparing and reconciling end-of-month financial statements
- Responsible for efficient issuance of cheques to suppliers, maintaining strong vendor relations
- Adept at processing payroll with precision and confidentiality
- Proficient in utilizing SQL/UBS software to create orders and produce monthly financial reports.
Education
BACHELOR OF PSYCHOLOGY WITH HONOURS -
Open University Malaysia (OUM)
01.2025
CERTIFICATE IN COMMERCE AND BUSINESS -
City of Manchester, Centre of Management (Singapore)
01.2020
HIGHER SECONDARY (SCIENCE) -
St. Johns Academy
Chennai, Tamil Nadu01.2007
SECONDARY (SPM) -
Sekolah Menengah Kebangsaan Seksyen 19
01.2003
Skills
- Communication skills
- Microsoft Excel
- Data entry
- Management
- Accounts receivable
- Customer support
- Time Management
- Problem Solving
- ERP Software (Sage)
- CRM
- Customer Service
- Multitasking Abilities
- Team Collaboration
Personal Information
- Nationality: Malaysian
- Date of Birth: 24th December 1986
- Marital Status: Single
- Expected Salary : $2500/month
- Reason of Leaving: To explore new career paths or industries and career advancement opportunity
Languages
English
Mandarin
Malay
Tamil
Timeline
ADMIN ASSISTANT, CUSTOMER SUPPORT & OPERATIONS
CATALYSTE PTE. LTD.
10.2022 - Current
ASSISTANT ACCOUNTANT
Vision Your Gadgets Station Pte Ltd
07.2018 - 09.2022
ASSISTANT MANAGER FOR OPERATIONS
Tradeworks International Sdn Bhd
07.2014 - 06.2018
TECHNICAL SUPPORT EXECUTIVE (MANDARIN SPEAKER)
Sudong Sdn Bhd
01.2013 - 05.2014
ADMIN & ACCOUNTS EXECUTIVE
Rich-U Industrial Sdn Bhd
05.2007 - 11.2012
BACHELOR OF PSYCHOLOGY WITH HONOURS -
Open University Malaysia (OUM)
CERTIFICATE IN COMMERCE AND BUSINESS -
City of Manchester, Centre of Management (Singapore)
HIGHER SECONDARY (SCIENCE) -
St. Johns Academy
SECONDARY (SPM) -
Sekolah Menengah Kebangsaan Seksyen 19
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