Ashlyn Jin Rong Chua
Summary
Hardworking and passionate job seeker that offers professional challenges utilizing interpersonal skills and excellent time management. With over 7 years experience in the airline industry known for best customer service and top-notch friendliness. Self motivated and reliable in accomplishing assigned task efficiently in time sensitive environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Personable, good leader and team player willing to take on additional responsibilities to achieve goals as a team. Dedicated to further enhance the skills to contribute to my personal development and future career.
Overview
14
14
years of professional experience
Work History
Customer Service Executive & Daycare Facilitator
Mutts and Mittens
08.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new staff on company policies, systems, and best practices for customer service excellence.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Providing feeding, walking, playtime, and enrichment activities for dogs and other pets.
- Monitoring pets for signs of illness or stress, administering first aid and ensuring a safe and hygienic environment.
- Communicating with pet owners and providing updates on their pets' well-being.
Professional Pet Groomer
Fluffy Hero
05.2024 - 08.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Maintained thorough client records, tracking each pet's grooming history and any specific concerns or requests.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
Flight Attendant
Singapore Airlines & Silk Air
03.2016 - 11.2023
- Ensured safety and comfort of customers onboard.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolve passenger conflicts and medical emergencies.
- Facilitate communication between flight deck and cabin crews to promote smooth operations.
- Greet passengers, assist with their needs, announcements making.
- Serve beverages and food items and provide information about in-flight offerings to passengers.
- Assist passengers with disabilities (providing wheelchairs and support).
- Excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Crowd control and excellent hospitality.
Therapist – Consultant
Dorra Slimming Centre
02.2013 - 03.2014
- Customized slimming treatments, products and package to customers.
- Delivering a variety of spa services (body treatments, massages) in a safe and comfortable manner.
- Suggest and promote retail products or additional services and meal plans.
- Maintaining equipment and inventory.
- Uphold hygiene standards and follow health and safety regulations.
- Acknowledge and respond to relevant customer queries, needs and expectations.
Sales Executive
Pets Lover Centre
01.2012 - 10.2012
- Introduce and recommend essentials to customers.
- Cashier.
- Stock management (merchandise products and oversee inventory).
- Provide customer service and handle general enquires and requests.
- Ensure that all animals in store are treated humanely and in accordance with local regulations and animal care guidelines.
- House keeping.
Education
Diploma - Hospitality in Business Practice
Republic Polytechnic
01.2021
Higher Nitec - Passenger Services Skills
ITE College West
01.2016
Nitec - Office Skills
ITE College Central Bishan
12.2013
N Level -
Admiralty Secondary School
12.2012
PSLE -
Admiralty Primary School
12.2007
Skills
- Certified SKC Professional Dog Grooming Skills
- Certified Canine First Responder and First Aids
- Certified Adult/Child AED and CPR
- Computer Skills (Office/Words/PowerPoint/Excel) and Microsoft Teams
- Crew Resource Management (Coordination and Planning)
- Evacuation Procedures
- Food Handling and Hygiene Knowledge
- Leadership and Team Player
- Multitasking Abilities, Problem-Solving
- Canva and Marketing
Timeline
Customer Service Executive & Daycare Facilitator
Mutts and Mittens
08.2024 - Current
Professional Pet Groomer
Fluffy Hero
05.2024 - 08.2024
Flight Attendant
Singapore Airlines & Silk Air
03.2016 - 11.2023
Therapist – Consultant
Dorra Slimming Centre
02.2013 - 03.2014
Sales Executive
Pets Lover Centre
01.2012 - 10.2012
Higher Nitec - Passenger Services Skills
ITE College West
Nitec - Office Skills
ITE College Central Bishan
N Level -
Admiralty Secondary School
PSLE -
Admiralty Primary School
Diploma - Hospitality in Business Practice
Republic Polytechnic
Awards and Honors
- Singapore Kennel Club Class (Category C)
- Canine First Responder: 2024
- Certified Workforce Planning Professional (CWPP)
- Singapore Airline Safety Award: May 2019
- Perfect Attendance Award 100%: April - September 2019
- Best Dress Class Award: October - December 2014
- Food & Beverage/ Safety & Hygiene Policies and Procedures: June 2010 & August 2014
- Good in Customer Service Award: June 2012
- Good Progression Award: Secondary 4
- Class Graciousness Award: Secondary 3
Activities
- Support Service Associate at St Andrew Hospital - 1 Year (Singapore Airline Covid-19 Period)
- Entrepreneurship Club - 2 Years (ITE College West)
- Library Club - 4 Years (Admiralty Secondary School)
- Netball Team - 1 Year (Admiralty Primary School)
References
Ms. Sofialina
Title: Singapore Airline Ward Leader
+65 96937113
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