Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashlyn Ng Sze Xuan

Summary

Dynamic and dedicated professional with extensive experience in customer service at Jerry's Barbeque & Grill. Proven ability to enhance guest relations through strong multitasking and attention to detail. Recognized for consistently delivering exceptional service and fostering customer loyalty, while effectively managing high-pressure environments.

Overview

2
2
years of professional experience

Work History

Waiter

Jerry's Barbeque & Grill
01.2025 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.


Bubble Tea Barista

Koi The
11.2023 - 12.2024
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Banquet Server

Park Royal Collection Marina Bay
11.2023 - 01.2024
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.

Education

Diploma in Hospitality And Tourism Management - Business

Temasek Polytechnic
Singapore
04-2027

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Guest relations
  • Conflict resolution

Accomplishments

    Edusave Award for 3 years consecutively, Top 10% of Student cohort

    Polytechnic Class Chairperson for 2 years

    Student leader for Polytechnic Freshman Orientation

Timeline

Waiter

Jerry's Barbeque & Grill
01.2025 - Current

Bubble Tea Barista

Koi The
11.2023 - 12.2024

Banquet Server

Park Royal Collection Marina Bay
11.2023 - 01.2024

Diploma in Hospitality And Tourism Management - Business

Temasek Polytechnic

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Ashlyn Ng Sze Xuan