Ashley Lai
Summary
Offering solid foundation in academic subjects and genuine passion for helping others succeed, eager to learn and grow within this environment. Contributes analytical thinking and problem-solving abilities, along with strong verbal and written communication skills.
Overview
3
3
years of professional experience
Work History
Peer Tutor
Self-employeed
01.2025 - Current
- Designed and delivered customized lesson plans tailored to students’ learning needs.
- Provided one-on-one guidance in Principles of Accounts (POA), helping students strengthen understanding of concepts and improve exam performance.
- Assisted students with homework, assignments, and exam preparation.
Teacher Helper
The Early Chapter Children's Clubhouse
02.2024 - 10.2024
- Collaborated with instructors to guide children through recipes (cookies, cakes, etc.), maintaining safety and engagement.
- Provided real-time translation (Chinese ↔ English), supporting diverse students.
- Packaged food for takeaway and conducted post-class cleanup, upholding hygiene standards.
- Joined kindergarten cooking excursions—coordinating logistics, assisting young learners, and supporting teachers.
- Organized 10-minute thematic enrichment segments (e.g., cultural celebrations, games) to deepen student connection to recipe themes.
Customer Service Representative
Kidzania
06.2024 - 06.2024
- Warmly greeted guests upon arrival and departure, creating a welcoming first impression.
- Verified ticket purchases and completed required entry procedures to ensure smooth guest admission.
- Addressed guest inquiries and concerns promptly before entry, enhancing overall customer experience.
- Explained KidZania’s activities to children and parents, including available job roles and how to use “KidZos” (in-house currency).
- Assisted in maintaining an organized and efficient front desk operation during peak hours.
Waiter
Westin Hotel
11.2022 - 01.2024
- Assisted in the setup and turnover of event spaces for weddings, corporate meetings, and banquets.
- Led service for 4–5 assigned tables during wedding events, ensuring smooth coordination and guest satisfaction.
- Directed a small service team by allocating roles effectively and conducting pre-event briefings, ensuring responsibilities were clear and customer service standards were upheld.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Business Accountancy
Singapore Polytechnic
Singapore, Null03-2027
Skills
- Patience and empathy
- Skills development
- Friendly and outgoing
- Effective communication
- Customer service
- Strong multitasking
- Attention to detail
- Teamwork and collaboration
Languages
English
Timeline
Peer Tutor
Self-employeed
01.2025 - Current
Customer Service Representative
Kidzania
06.2024 - 06.2024
Teacher Helper
The Early Chapter Children's Clubhouse
02.2024 - 10.2024
Waiter
Westin Hotel
11.2022 - 01.2024
Business Accountancy
Singapore Polytechnic
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