Summary
Overview
Work History
Education
Skills
Jobtype
Jobfield
Industry
Availabletostart
Height
Weight
Personal Information
Timeline
Generic
Ashiraya Bunyagased

Ashiraya Bunyagased

Bangbuatong

Summary

  • More than 3 years of the last position as Country CRM Responsible, Thailand (Country Relationship Management) worked closely with Management team to manage and analyze customer interactions and data throughout the customer lifecycle for driving sales growth. Daily monitoring Sales team and per KPI. Follow Regional guideline and conference call if needed. Support sales team in term of customer data requested or customer presentation when internal or external meeting. Before I have been to promote to Country CRM. Several years experiences in international forwarder business processes in Airfreight and Sea freight both export and import, contract logistics, distribution and services. Work as a sales support team in resolving problems, maintain good relationship with key and global accounts, defining and implementing logistics process improvements to serve customers in mentioned below : Various experiences in many positions ranging from Claim process (temporary) Sales Support function in Marketing and Sales team, as well as CRM Super User/Country CRM Responsible. After that be promoted to Country CRM Responsible, Thailand. Meanwhile, I have still performed Operation Application Consultant. Welfare Committee 2 term (4 years)

Overview

18
18
years of professional experience

Work History

Operational Key Account Manager (OKAM)

DSV Air & Sea
04.2022 - Current
  • Work together with the customer to resolve SOP issues if required. If necessary, work with the commercial KAM to amend the SOP.
  • Monitor and assure operational excellence for assigned customer account(s) with a focus on standard operational KPI’s, customer specific KPI’s, data quality, EDI compliance, etc…
  • Proactively drive continuous improvement of service delivery for the assigned account(s), detect and analyze sub-optimal performance, and initiate improvement actions
  • Review the standard performance reports, discuss and align on highest priority issues to tackle. Communicate to customer as necessary.
  • Actively support RFI/RFQ work of the commercial KAM team & Tender Management.
  • Support quotation and operational coordination of spot business.

Project Coordinator – TOYO Engineering (12SPP project)

Panalpina World Transport (Thailand) Ltd.
4 2017 - 1 2019
  • To coordinate all offshore shipping activities in close work relationship with customer & colleague
  • To communicate an obtain information (BOI, PO, Inspection Release Note, Commercial Invoice, Packing list) from customer/supplier to coordinate and arrange shipment with origin offices
  • To input and keep shipping data up to date in customer's system
  • To participate at weekly logistics meeting basis and also conference call if applicable
  • To submit Pre Shipping Advice & Final Shipping Advice via customer's system
  • To obtain copy of shipping documents from origin offices and to send to all concerned parties
  • To prepare shipping documents for import customs clearance and to send them to shipping team and our destination offices
  • To checking & co-operate issue Air Way Bill, House Bill of Landing, Master Bill of landing with our origin office and reconfirm those documents are correct as per instruction.

Control Tower Specialist

DSV Air & Sea
02.2019 - 03.2022
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Built and managed relationships with key clients and partners to drive growth.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Country CRM Responsible, Thailand/ CRM Super User

Panalpina World Transport (Thailand) Ltd.
03.2013 - 08.2015
  • Sales administrative
  • Coordinate with partner country Panalpina team in South East Asia and Global team
  • Coordinate with regional Marketing team in term of Sales process and Guideline
  • Monitoring sales performance in term of volume and GP and report to Head of Marketing and Sales
  • KPI: Ensure Data quality in CRM hits 95%
  • Monitor sales team to meet KPI of 8 visits per week, 2 leads per week, 30 target accounts, daily update sales process
  • Resolve, Report, Record complaints in professional manner
  • Collaborate with internal and external parties to ensure smooth service to all relevant parties with efficiently and effectively
  • Communicate with customers for carrier announce or any news by leaflet or e-newslet.

Sales Support

Panalpina World Transport (Thailand) Ltd.
02.2007 - 02.2013
  • Sales administrative
  • Coordinate with partner country Panalpina team worldwide to request, negotiate and submit pricing
  • Submit quotation to external customer within 2 days and internal customer (Panalpina oversea) within 1 day for general quoted and 2-3 days for special requirement
  • Problem solving skill in pro-active manner
  • KPI: Submit quotation to customer day by day, if EU and Asia area and in the next day if USA and Mexico area
  • Resolve, Report, Record complaints in professional manner.

Education

Bachelor of Communication Arts Program -

Ram Khamhaeng University

High School Diploma -

Saint Joseph Bangna
Thailand
04.2001 -

Saint Joseph
Thiland

Skills

Good communication skills, good command in English both oral and written

Jobtype

Full Time

Jobfield

  • Logistic/Transportation: Assistant to
  • Marketing: Marketing Communication
  • Customer Services: Project Coordinator

Industry

  • Trading/Import/Export
  • Transportation/Logistic
  • Production/Manufacturing

Availabletostart

2 weeks notice

Height

153.0 Cm.

Weight

54.0 Kg.

Personal Information

  • Expected Salary: 95,000 – 110,000 THB per month
  • Own Car: Yes
  • Date of Birth: 10/28/82
  • Nationality: Thai

Timeline

Operational Key Account Manager (OKAM)

DSV Air & Sea
04.2022 - Current

Control Tower Specialist

DSV Air & Sea
02.2019 - 03.2022

Country CRM Responsible, Thailand/ CRM Super User

Panalpina World Transport (Thailand) Ltd.
03.2013 - 08.2015

Sales Support

Panalpina World Transport (Thailand) Ltd.
02.2007 - 02.2013

High School Diploma -

Saint Joseph Bangna
04.2001 -

Project Coordinator – TOYO Engineering (12SPP project)

Panalpina World Transport (Thailand) Ltd.
4 2017 - 1 2019

Bachelor of Communication Arts Program -

Ram Khamhaeng University

Saint Joseph
Ashiraya Bunyagased