More than 3 years of the last position as Country CRM Responsible, Thailand (Country Relationship Management) worked closely with Management team to manage and analyze customer interactions and data throughout the customer lifecycle for driving sales growth. Daily monitoring Sales team and per KPI. Follow Regional guideline and conference call if needed. Support sales team in term of customer data requested or customer presentation when internal or external meeting. Before I have been to promote to Country CRM. Several years experiences in international forwarder business processes in Airfreight and Sea freight both export and import, contract logistics, distribution and services. Work as a sales support team in resolving problems, maintain good relationship with key and global accounts, defining and implementing logistics process improvements to serve customers in mentioned below : Various experiences in many positions ranging from Claim process (temporary) Sales Support function in Marketing and Sales team, as well as CRM Super User/Country CRM Responsible. After that be promoted to Country CRM Responsible, Thailand. Meanwhile, I have still performed Operation Application Consultant. Welfare Committee 2 term (4 years)
Overview
18
18
years of professional experience
Work History
Operational Key Account Manager (OKAM)
DSV Air & Sea
04.2022 - Current
Work together with the customer to resolve SOP issues if required. If necessary, work with the commercial KAM to amend the SOP.
Monitor and assure operational excellence for assigned customer account(s) with a focus on standard operational KPI’s, customer specific KPI’s, data quality, EDI compliance, etc…
Proactively drive continuous improvement of service delivery for the assigned account(s), detect and analyze sub-optimal performance, and initiate improvement actions
Review the standard performance reports, discuss and align on highest priority issues to tackle. Communicate to customer as necessary.
Actively support RFI/RFQ work of the commercial KAM team & Tender Management.
Support quotation and operational coordination of spot business.
To coordinate all offshore shipping activities in close work relationship with customer & colleague
To communicate an obtain information (BOI, PO, Inspection Release Note, Commercial Invoice, Packing list) from customer/supplier to coordinate and arrange shipment with origin offices
To input and keep shipping data up to date in customer's system
To participate at weekly logistics meeting basis and also conference call if applicable
To submit Pre Shipping Advice & Final Shipping Advice via customer's system
To obtain copy of shipping documents from origin offices and to send to all concerned parties
To prepare shipping documents for import customs clearance and to send them to shipping team and our destination offices
To checking & co-operate issue Air Way Bill, House Bill of Landing, Master Bill of landing with our origin office and reconfirm those documents are correct as per instruction.
Control Tower Specialist
DSV Air & Sea
02.2019 - 03.2022
Interpreted clients' needs and introduced services to fit specific requirements.
Created and delivered presentations to internal and external stakeholders to showcase work.
Developed strong client relationships through consistent communication and attentive service.
Collaborated with cross-functional teams to achieve project goals on time.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Maintained current understanding of market conditions, compliance standards and best practices.
Analyzed marketing data and trends to identify opportunities for improvement.
Built and managed relationships with key clients and partners to drive growth.
Evaluated staff performance and provided coaching to address inefficiencies.
Evaluated customer needs and feedback to drive product and service improvements.
Country CRM Responsible, Thailand/ CRM Super User
Panalpina World Transport (Thailand) Ltd.
03.2013 - 08.2015
Sales administrative
Coordinate with partner country Panalpina team in South East Asia and Global team
Coordinate with regional Marketing team in term of Sales process and Guideline
Monitoring sales performance in term of volume and GP and report to Head of Marketing and Sales
KPI: Ensure Data quality in CRM hits 95%
Monitor sales team to meet KPI of 8 visits per week, 2 leads per week, 30 target accounts, daily update sales process
Resolve, Report, Record complaints in professional manner
Collaborate with internal and external parties to ensure smooth service to all relevant parties with efficiently and effectively
Communicate with customers for carrier announce or any news by leaflet or e-newslet.
Sales Support
Panalpina World Transport (Thailand) Ltd.
02.2007 - 02.2013
Sales administrative
Coordinate with partner country Panalpina team worldwide to request, negotiate and submit pricing
Submit quotation to external customer within 2 days and internal customer (Panalpina oversea) within 1 day for general quoted and 2-3 days for special requirement
Problem solving skill in pro-active manner
KPI: Submit quotation to customer day by day, if EU and Asia area and in the next day if USA and Mexico area
Resolve, Report, Record complaints in professional manner.
Education
Bachelor of Communication Arts Program -
Ram Khamhaeng University
High School Diploma -
Saint Joseph Bangna
Thailand
04.2001 -
Saint Joseph
Thiland
Skills
Good communication skills, good command in English both oral and written